Case Settings enables you to define the settings that apply to all cases and workflow for case types. To access the case settings, click Settings > Case Settings from the left navigation.
The following are the categories in case settings:
Allows you to:
Allows you to view the list of case types and create a new case type. See Manage Case Types.
Allows you to view a list of system default fields and user created fields, and create new fields. See, Manage Case Fields.
Allows you to view a list of different priority levels you can set for each case, and create a custom priority level.
Allows you to create a custom workflow from creation to completion. Every step of progress adds to a workflow. See, Manage Case Workflow.
Updated about 2 months ago