Blameless

Blameless is the end-to-end SRE platform, empowering teams to optimize the reliability of their systems without sacrificing innovation velocity.

Integration with LogicHub

Connecting with Blameless

To connect to Blameless following details are required:

  • Label: Connection name.
  • Reference Values: Define variables here to templatize integration connections and actions. For example, you can use https://www.{{hostname}}.com where, hostname is a variable defined in this input. For more information on how to add data, see 'Add Data' Input Type for Integrations.
  • Audience: Audience URL to access Blameless. Example: .blameless.io
  • Client ID: Client ID to access Blameless.
  • Client Secret: Client Secret to access Blameless.

Actions with Blameless

Create Incident

Create an incident

Inputs to this Action:

  • Connection: Choose a connection that you have created.
  • Jinja Template Description: Jinja-templated text containing the description of the incident. Example: {{description_column}}.
  • Jinja Template Creator: Jinja-templated text containing the slack user id of the creator user. Example: {{creator_column}}.
  • Jinja Template Type (Optional): Jinja-templated text containing the type of the incident (Default is 'DEFAULT' type). Example: {{type_column}}.
  • Jinja Template Severity (Optional): Jinja-templated text containing the severity of the incident (Default is 0). The value between 0 and 3 (0 is most severe; 3 is least severe) Example: {{severity_column}}.

Output of Action:
json containing following items:

  • has_error: True/False
  • error: message/null
  • result: Incident Details
{
  "result": {
    "ok": true,
    "incident": {
      "_id": 131,
      "is_deleted": false,
      "created": {
        "$date": 1618231582667
      },
      "updated": {
        "$date": 1618231582990
      },
      "is_shadow": false,
      "creator": "[email protected]",
      "blameless_creator": "",
      "roles": {
        "commander": "[email protected]"
      },
      "blameless_roles": {},
      "description": "T2",
      "status": "INVESTIGATING",
      "severity": 0,
      "mute": false,
      "is_postmortem_required": true,
      "type": "DEFAULT",
      "duplicate_of": "",
      "start_of_customer_impact": {
        "$date": 1618231582668
      },
      "start_of_incident_impact": {
        "$date": 1618231582668
      },
      "time_to_identification": 0,
      "time_to_take_action": 0,
      "time_to_resolution": 0,
      "duration_of_customer_impact": 0,
      "duration_of_incident_impact": 0,
      "team": [],
      "blameless_team": [],
      "blamo_provider_name": "slack",
      "name": "131",
      "postmortem_state": null
    }
  },
  "error": null,
  "has_error": false
}

Update Incident

Update an incident

Inputs to this Action:

  • Connection: Choose a connection that you have created.
  • Jinja Template Incident ID: Jinja-templated text containing the description of the incident. Example: {{description_column}}.
  • Jinja Template Description (Optional): Jinja-templated text containing the description of the incident. Example: {{description_column}}.
  • Jinja Template Type (Optional): Jinja-templated text containing the type of the incident (Default is 'DEFAULT' type). Example: {{type_column}}.
  • Jinja Template Severity (Optional): Jinja-templated text containing the severity of the incident (Default is 0). The value between 0 and 3 (0 is most severe; 3 is least severe) Example: {{severity_column}}.

Output of Action:
json containing following items:

  • has_error: True/False
  • error: message/null
  • result: Incident Details
{
  "result": {
    "ok": true,
    "incident": {
      "_id": 127,
      "is_deleted": false,
      "created": {
        "$date": 1618222934606
      },
      "updated": {
        "$date": 1618236879530
      },
      "is_shadow": false,
      "creator": "[email protected]",
      "blameless_creator": "",
      "roles": {
        "commander": "[email protected]"
      },
      "blameless_roles": {},
      "description": "T1",
      "status": "INVESTIGATING",
      "severity": "SEV3",
      "mute": false,
      "is_postmortem_required": true,
      "type": "er",
      "duplicate_of": "",
      "start_of_customer_impact": {
        "$date": 1618222934607
      },
      "start_of_incident_impact": {
        "$date": 1618222934607
      },
      "time_to_identification": 0,
      "time_to_take_action": 0,
      "time_to_resolution": 0,
      "duration_of_customer_impact": 0,
      "duration_of_incident_impact": 0,
      "team": [
        {
          "_id": "UQY4H9Y1J",
          "profile": {
            "title": "",
            "phone": "",
            "skype": "",
            "real_name": "Geoff White",
            "real_name_normalized": "Geoff White",
            "display_name": "",
            "display_name_normalized": "",
            "fields": null,
            "status_text": "",
            "status_emoji": "",
            "status_expiration": 0,
            "avatar_hash": "ge163a5e149e",
            "email": "[email protected]",
            "first_name": "Geoff",
            "last_name": "White",
            "image_24": "https://secure.gravatar.com/avatar/e163a5e149e2016d78559c54ec5ac3b9.jpg?s=24&d=https%3A%2F%2Fa.slack-edge.com%2Fdf10d%2Fimg%2Favatars%2Fava_0012-24.png",
            "image_32": "https://secure.gravatar.com/avatar/e163a5e149e2016d78559c54ec5ac3b9.jpg?s=32&d=https%3A%2F%2Fa.slack-edge.com%2Fdf10d%2Fimg%2Favatars%2Fava_0012-32.png",
            "image_48": "https://secure.gravatar.com/avatar/e163a5e149e2016d78559c54ec5ac3b9.jpg?s=48&d=https%3A%2F%2Fa.slack-edge.com%2Fdf10d%2Fimg%2Favatars%2Fava_0012-48.png",
            "image_72": "https://secure.gravatar.com/avatar/e163a5e149e2016d78559c54ec5ac3b9.jpg?s=72&d=https%3A%2F%2Fa.slack-edge.com%2Fdf10d%2Fimg%2Favatars%2Fava_0012-72.png",
            "image_192": "https://secure.gravatar.com/avatar/e163a5e149e2016d78559c54ec5ac3b9.jpg?s=192&d=https%3A%2F%2Fa.slack-edge.com%2Fdf10d%2Fimg%2Favatars%2Fava_0012-192.png",
            "image_512": "https://secure.gravatar.com/avatar/e163a5e149e2016d78559c54ec5ac3b9.jpg?s=512&d=https%3A%2F%2Fa.slack-edge.com%2Fdf10d%2Fimg%2Favatars%2Fava_0012-512.png",
            "status_text_canonical": "",
            "team": "TQY4H9W1J",
            "name": "geoffw"
          },
          "roles": [
            "Participant"
          ]
        }
      ],
      "blameless_team": [
        "1"
      ],
      "blamo_provider_name": "slack",
      "slack_channel": {
        "id": "C01TZQWTKB5",
        "name": "_incident-127",l.slack.com/archives/C01TZQWTKB5",
        "is_private": false,
        "announcements": [
          {
            "channel_id": "C01TZQWTKB5",
            "msg_ts": "161822937.000600"
          }
        ],
        "task_lists": [
          {
            "channel_id": "C0TZQWTKB5",
            "msg_ts": "1618222939."
          }
        ]
      },
      "ticket": {
        "type": "JIRA",
        "key": "INCIDENT-7204",
        "url": "https://blameless.",
        "raw": {}
      },
      "name": "127",
      "postmortem_state": null
    },
    "events": [
      {
        "_id": 950,
        "incident_id": 127,
        "swimlane_id": 0,
        "date": {
          "$date": 1618222934606
        },
        "event_type": "INCIDENT_CREATED",
        "is_deleted": false,
        "source": {
          "profile": {}
        }
      },
      {
        "_id": 951,
        "incident_id": 127,
        "swimlane_id": 0,
        "date": {
          "$date": 1618222934607
        },
        "event_type": "START_OF_CUSTOMER_IMPACT",
        "is_deleted": false,
        "source": {
          "profile": {}
        }
      },
      {
        "_id": 952,
        "incident_id": 127,
        "swimlane_id": 0,
        "date": {
          "$date": 1618222934607
        },
        "event_type": "START_OF_INCIDENT_IMPACT",
        "is_deleted": false,
        "source": {
          "profile": {}
        }
      },
      {
        "_id": 953,
        "incident_id": 127,
        "swimlane_id": 0,
        "date": {
          "$date": 1618222935457
        },
        "event_type": "POSTMORTEM_STATE_CHANGED",
        "value": "UNASSIGNED",
        "is_deleted": false,
        "source": {
          "profile": {}
        }
      },
      {
        "_id": 1010,
        "incident_id": 127,
        "swimlane_id": 0,
        "date": {
          "$date": 1618236178859
        },
        "event_type": "SEVERITY_FIELD_CHANGED",
        "value": "3",
        "is_deleted": false,
        "source": {
          "profile": {}
        }
      },
      {
        "_id": 1011,
        "incident_id": 127,
        "swimlane_id": 0,
        "date": {
          "$date": 1618236179102
        },
        "event_type": "TYPE_FIELD_CHANGED",
        "value": "er",
        "is_deleted": false,
        "source": {
          "profile": {}
        }
      },
      {
        "_id": 1012,
        "incident_id": 127,
        "swimlane_id": 0,
        "date": {
          "$date": 1618236179456
        },
        "event_type": "POSTMORTEM_STATE_CHANGED",
        "value": "UNASSIGNED",
        "is_deleted": false,
        "source": {
          "profile": {}
        }
      },
      {
        "_id": 1013,
        "incident_id": 127,
        "swimlane_id": 0,
        "date": {
          "$date": 1618236225735
        },
        "event_type": "SEVERITY_FIELD_CHANGED",
        "value": "3",
        "is_deleted": false,
        "source": {
          "profile": {}
        }
      },
      {
        "_id": 1014,
        "incident_id": 127,
        "swimlane_id": 0,
        "date": {
          "$date": 1618236225933
        },
        "event_type": "TYPE_FIELD_CHANGED",
        "value": "er",
        "is_deleted": false,
        "source": {
          "profile": {}
        }
      },
      {
        "_id": 1015,
        "incident_id": 127,
        "swimlane_id": 0,
        "date": {
          "$date": 1618236226321
        },
        "event_type": "POSTMORTEM_STATE_CHANGED",
        "value": "UNASSIGNED",
        "is_deleted": false,
        "source": {
          "profile": {}
        }
      },
      {
        "_id": 1016,
        "incident_id": 127,
        "swimlane_id": 0,
        "date": {
          "$date": 1618236276077
        },
        "event_type": "SEVERITY_FIELD_CHANGED",
        "value": "3",
        "is_deleted": false,
        "source": {
          "profile": {}
        }
      },
      {
        "_id": 1017,
        "incident_id": 127,
        "swimlane_id": 0,
        "date": {
          "$date": 1618236276271
        },
        "event_type": "TYPE_FIELD_CHANGED",
        "value": "er",
        "is_deleted": false,
        "source": {
          "profile": {}
        }
      },
      {
        "_id": 1018,
        "incident_id": 127,
        "swimlane_id": 0,
        "date": {
          "$date": 1618236276672
        },
        "event_type": "POSTMORTEM_STATE_CHANGED",
        "value": "UNASSIGNED",
        "is_deleted": false,
        "source": {
          "profile": {}
        }
      }
    ],
    "pagination": {
      "limit": 1000,
      "offset": 0,
      "count": 13
    }
  },
  "error": null,
  "has_error": false
}

Get List of Incidents

Returns a list of Blameless Incidents, creators, Severity (Sev) levels, descriptions, as well as dates and times.

Inputs to this Action:

  • Connection: Choose a connection that you have created.
  • Limit: Limit the number of records fetched in a single call (Default is 100,000).

Output of Action:
json containing following items:

  • has_error: True/False
  • error: message/null
  • result: list Of Incidents
{
  "start_of_incident_impact": {
    "$date": 1618222934607
  },
  "name": "127",
  "duration_of_customer_impact": 0,
  "is_postmortem_required": true,
  "blameless_roles": {},
  "description": "T1",
  "_id": 127,
  "postmortem_state": null,
  "time_to_resolution": 0,
  "blameless_creator": "",
  "is_deleted": false,
  "duplicate_of": "",
  "is_shadow": false,
  "creator": "[email protected]",
  "mute": false,
  "ticket": {
    "key": "INCIDENT-",
    "raw": {},
    "type": "JIRA",
    "url": "https://blameless.atlassian.net/browse/INCIDENT"
  },
  "start_of_customer_impact": {
    "$date": 1618222934607
  },
  "duration_of_incident_impact": 0,
  "has_error": false,
  "slack_channel": {
    "announcements": [
      {
        "channel_id": "hj",
        "msg_ts": "16182937.00"
      }
    ],
    "id": "C01TZQWTKB5",
    "is_private": false,
    "name": "_incident-127",
    "task_lists": [
      {
        "channel_id": "C01KB5",
        "msg_ts": "161800"
      }
    ],
    "url": "https://blamelesstrQWTKB5"
  },
  "time_to_take_action": 0,
  "updated": {
    "$date": 1618222937603
  },
  "error": null,
  "roles": {
    "commander": "[email protected]"
  },
  "status": "INVESTIGATING",
  "team": [
    {
      "_id": "UQY4H9Y1J",
      "profile": {
        "avatar_hash": "ge163a5e149e",
        "display_name": "",
        "display_name_normalized": "",
        "email": "[email protected]",
        "fields": null,
        "first_name": "Geoff",
        "image_192": "https://secure.gravatar.com/avatar/e163a5e149e2016d78559c54ec5ac3b9.jpg?s=192&d=https%3A%2F%2Fa.slack-edge.com%2Fdf10d%2Fimg%2Favatars%2Fava_0012-192.png",
        "image_24": "https://secure.gravatar.com/avatar/e163a5e149e2016d78559c54ec5ac3b9.jpg?s=24&d=https%3A%2F%2Fa.slack-edge.com%2Fdf10d%2Fimg%2Favatars%2Fava_0012-24.png",
        "image_32": "https://secure.gravatar.com/avatar/e163a5e149e2016d78559c54ec5ac3b9.jpg?s=32&d=https%3A%2F%2Fa.slack-edge.com%2Fdf10d%2Fimg%2Favatars%2Fava_0012-32.png",
        "image_48": "https://secure.gravatar.com/avatar/e163a5e149e2016d78559c54ec5ac3b9.jpg?s=48&d=https%3A%2F%2Fa.slack-edge.com%2Fdf10d%2Fimg%2Favatars%2Fava_0012-48.png",
        "image_512": "https://secure.gravatar.com/avatar/e163a5e149e2016d78559c54ec5ac3b9.jpg?s=512&d=https%3A%2F%2Fa.slack-edge.com%2Fdf10d%2Fimg%2Favatars%2Fava_0012-512.png",
        "image_72": "https://secure.gravatar.com/avatar/e163a5e149e2016d78559c54ec5ac3b9.jpg?s=72&d=https%3A%2F%2Fa.slack-edge.com%2Fdf10d%2Fimg%2Favatars%2Fava_0012-72.png",
        "last_name": "White",
        "name": "geoffw",
        "phone": "",
        "real_name": "Geoff White",
        "real_name_normalized": "Geoff White",
        "skype": "",
        "status_emoji": "",
        "status_expiration": 0,
        "status_text": "",
        "status_text_canonical": "",
        "team": "TQY4H9W1J",
        "title": ""
      },
      "roles": [
        "Participant"
      ]
    }
  ],
  "severity": "SEV0",
  "blameless_team": [
    "1"
  ],
  "type": "DEFAULT",
  "time_to_identification": 0,
  "blamo_provider_name": "slack",
  "created": {
    "$date": 1618222934606
  }
}

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