ServiceNow

Version: 3.2.1

Achieve end-to-end transformation for your IT services and infrastructure through a single cloud-based platform. ServiceNow IT Service Management (ITSM) software lets you consolidate fragmented tools and legacy systems while automating service management processes.

Connect ServiceNow with LogicHub

Note: From version 2.0.0 we are supporting "OAuth" authentication mechanism. Please visit here to set up OAuth.

  1. Navigate to Automations > Integrations.
  2. Search for ServiceNow.
  3. Click Details, then the + icon. Enter the required information in the following fields.
    • Label: Enter a connection name.
    • Reference Values: Define variables here to templatize integration connections and actions. For example, you can use https://www.{{hostname}}.com where, hostname is a variable defined in this input. For more information on how to add data, see 'Add Data' Input Type for Integrations.
    • Verify SSL: Select option to verify connecting server's SSL certificate (Default is Verify SSL Certificate).
    • Remote Agent: Run this integration using the LogicHub Remote Agent.
    • URL: URL of the ServiceNow server.
    • Username: Username to log in with.
    • Password: Password to log in with.
    • Client ID*: Client id to log in with.
    • Client Secret*: Client secret to log in with.
  4. After you've entered all the details, click Connect.

📘

Client ID & Client Secret are not required for ServiceNow (Basic Auth) integration.

Actions for ServiceNow

Create Ticket

Creates a ticket with the specified details whenever the parent table has any results.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input Name

Description

Required

Short Description

Jinja-templated text containing the short description of the ticket to create. Example: {{description}}

Required

Advance Ticket Options

Jinja-templated text containing JSON formatted advance options of the ticket to create. Example: {"assignment_group":"{{assignment_group_column}}", "category":"{{category_column}}"}

Required

Create Duplicate Ticket

Do you want to create duplicate tickets on a short description? (Default is 'No').

Required

Output

A JSON object containing multiple rows of result:

  • has_error: True/False
  • error: message/null
  • result: Ticket Id.

Update Incident Ticket

Updates a ticket with the specified details whenever the parent table has any results.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input Name

Description

Required

Ticket Id Column Name

Column name that contains the id of the ticket to update.

Required

Short Description Column Name

Column name that contains the short description of the ticket to update.

Required

Advance Ticket Options Column

Column name that contains advance options in JSON format of the ticket to update.

Optional

Output

A JSON object containing multiple rows of result:

  • has_error: True/False
  • error: message/null
  • result: Ticket Id.

Get Incident Ticket

Retrieves the incident details with a given incident ID (sys_id).

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input Name

Description

Required

Incident Id Column Name

Column name that contains the incident ID.

Required

Output

A JSON object containing multiple rows of result:

  • has_error: True/False
  • error: message/null
  • result: Incident details.

Search Incident Tickets

Searches your ServiceNow instance for tickets with the specified details whenever the parent table has any results.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input Name

Description

Required

Short Description Column Name

Column name that contains the short description of the ticket to update.

Required

Jinja2 Template to filter results

Template to filter results. e.g severity={{severity}}^priority={{priority}}. Note: If a short description filter is present in the template it will override the short description provided above.

Optional

Number of results to return

Limit the number of query results returned.

Optional

Include inactive tickets

Include inactive tickets within the query results.

Required

Output

A JSON object containing multiple rows of result:

  • has_error: True/False
  • error: message/null
  • result: Ticket details.

Search Users

Searches your ServiceNow instance for users with the specified details whenever the parent table has any results.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input Name

Description

Required

Username Column Name

Column name that contains the user name to be queried.

Required

Custom Query String Column Name

Column name that contains a user-defined query string to be used instead of the default 'user_name' query.

Required

Specific Fields To Return Column Name

Column name that contains the specific fields to be returned.

Optional

Output

A JSON object containing multiple rows of result:

  • has_error: True/False
  • error: message/null
  • result: User details.

Get Attachments Metadata

Gets the metadata for multiple attachments.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input Name

Description

Required

Sysparm Query

Jinja-templated query. Queries for the Attachment API are relative to the Attachments [sys_attachment] table. For example: file_name={{filename}}

Optional

Limit

Limit to be applied on pagination. Unusually large values can impact system performance. (Default is 10000).

Optional

Offset

Number of records to exclude from the query. Use with "Limit" to paginate the results. (Default is 0).

Optional

Output

A JSON object containing details for each attachment:

  • has_error: True/False
  • error: message/null
  • other keys containing details of the attachment

Get Attachment Metadata

Gets the metadata for the attachment file with a specific sys_id value.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input Name

Description

Required

Sys ID

Select column containing the value for sys id.

Required

Output

A JSON object containing details for attachment:

  • has_error: True/False
  • error: message/null
  • other keys containing details of attachment

Download Attachment

Gets the binary file attachment with a specific sys_id value.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input Name

Description

Required

Sys ID

Select column containing the value for sys id.

Required

Output

A JSON object containing details of downloaded attachment:

  • has_error: True/False
  • error: message/null
  • lhub_file_id: file-id of the downloaded attachment local to LogicHub

Upload Attachment

Uploads the specified binary file as an attachment.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input Name

Description

Required

File ID

Select column containing the value for LogicHub File Id of the attachment file you want to upload.

Required

File Name

Select column containing the value for file name to give to the attachment. Leaving it empty or blank column values will assign LogicHub file id as the name of the uploaded attachment.

Optional

Table Name

Select column containing the value for the table name to attach the file to.

Required

Table Sys ID

Select column containing the value for sys_id of the record on the specified table that you want to attach the file to.

Required

Encryption Context

Select column containing the value for sys_id of an encryption context record. Specify this parameter to allow only users with the specified encryption context to access the attachment. If you do not specify this parameter (or the column-value is blank), the attached file is not encrypted with an encryption context.

Optional

Output

A JSON object containing details of uploaded attachment:

  • has_error: True/False
  • error: message/null
  • other keys containing details of attachment

Delete Attachment

Deletes the attachment file with a specific sys_id value.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input Name

Description

Required

Sys ID

Select column containing the value for sys id.

Required

Output

A JSON object containing details of uploaded attachment:

  • has_error: True/False
  • error: message/null
  • msg: Successfully deleted

Get Ticket From Table

This action retrieves the record identified by the specified sys_id from the specified table.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input Name

Description

Required

Table Name

Jinja-templated text containing the value for table name. Example: {{table_name_column}}.

Required

Sys ID

Jinja-templated text containing the value for Sys ID. Example: {{sys_id_column}}.

Required

Output

A JSON object containing details of uploaded attachment:

  • has_error: True/False
  • error: message/null
  • msg: Table details
{
  "has_error": false,
  "result": {
    "task_effective_number": "INC0010112",
    "additional_assignee_list": "",
    "sla_due": "",
    "follow_up": "",
    "knowledge": "false",
    "location": "",
    "work_start": "",
    "opened_by": {
      "link": "https://dev.service-now.com/api/now/v2/table/sys_user/6816f79cc0a8016401c5a33be04be441",
      "value": "6816f79cc0a8016401c5a33be04be441"
    },
    "due_date": "",
    "sys_updated_on": "2019-07-29 18:49:28",
    "reopen_count": "0",
    "service_offering": "",
    "closed_by": "",
    "incident_state": "1",
    "reopened_by": "",
    "impact": "3",
    "work_notes_list": "",
    "rfc": "",
    "sys_domain": {
      "link": "https://dev.service-now.com/api/now/v2/table/sys_user_group/global",
      "value": "global"
    },
    "escalation": "0",
    "made_sla": "true",
    "group_list": "",
    "sys_mod_count": "0",
    "closed_at": "",
    "category": "inquiry",
    "close_notes": "",
    "route_reason": "",
    "sys_updated_by": "admin",
    "caused_by": "",
    "comments": "",
    "activity_due": "",
    "state": "1",
    "opened_at": "2019-07-29 18:48:43",
    "cmdb_ci": "",
    "sys_tags": "",
    "sys_class_name": "incident",
    "delivery_plan": "",
    "parent": "",
    "business_duration": "",
    "work_notes": "",
    "time_worked": "",
    "active": "true",
    "approval": "not requested",
    "resolved_at": "",
    "work_end": "",
    "sys_created_on": "2019-07-29 18:49:28",
    "contract": "",
    "correlation_display": "",
    "assignment_group": "",
    "subcategory": "",
    "business_service": "",
    "delivery_task": "",
    "number": "INC0010112",
    "universal_request": "",
    "notify": "1",
    "resolved_by": "",
    "upon_reject": "cancel",
    "upon_approval": "proceed",
    "expected_start": "",
    "calendar_stc": "",
    "hold_reason": "",
    "priority": "5",
    "sys_id": "552c48888c033300964f4932b03eb092",
    "child_incidents": "0",
    "company": "",
    "parent_incident": "",
    "reopened_time": "",
    "user_input": "",
    "watch_list": "",
    "caller_id": {
      "link": "https://dev.service-now.com/api/now/v2/table/sys_user/005d500b536073005e0addeeff7b12f4",
      "value": "005d500b536073005e0addeeff7b12f4"
    },
    "correlation_id": "",
    "severity": "3",
    "sys_created_by": "admin",
    "short_description": "Assessment :  ATF Assessor",
    "comments_and_work_notes": "",
    "business_stc": "",
    "description": "",
    "reassignment_count": "0",
    "approval_history": "",
    "calendar_duration": "",
    "sys_domain_path": "/",
    "problem_id": "",
    "contact_type": "",
    "close_code": "",
    "assigned_to": "",
    "approval_set": "",
    "order": "",
    "urgency": "3"
  },
  "error": null
}

Search Tickets

Searches your ServiceNow instance for tickets with the specified details whenever the parent table has any results.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input Name

Description

Required

Table Name

Jinja-templated text containing the value for table name. Example: {{table_name_column}}.

Required

Jinja2 Template to filter results

Jinja-templated text to filter results. e.g sys_id={{sys_id}}^priority={{priority}}.

Optional

Number of results to return

Limit the number of query results returned (Default is 100,000).

Optional

Include inactive tickets

Include inactive tickets within the query results (Default is No).

Optional

Output

A JSON object containing details of uploaded attachment:

  • has_error: True/False
  • error: message/null
  • msg: Table details
{
  "match_found": "true",
  "all_incidents": [
    {
      "sys_id": "552c48888c033300964f4932b03eb092",
      "number": "INC0010112"
    },
    {
      "sys_id": "a83820b58f723300e7e16c7827bdeed2",
      "number": "INC0010111"
    },
    {
      "sys_id": "73fb0e0d2f272010bf2559a72799b682",
      "number": "INC0010002"
    },
    {
      "sys_id": "6646b98d2f232010bf2559a72799b69a",
      "number": "INC0010001"
    },
    {
      "sys_id": "57af7aec73d423002728660c4cf6a71c",
      "number": "INC0009009"
    },
    {
      "sys_id": "ed92e8d173d023002728660c4cf6a7bc",
      "number": "INC0009005"
    },
    {
      "sys_id": "a623cdb073a023002728660c4cf6a768",
      "number": "INC0009001"
    },
    {
      "sys_id": "ff4c21c4735123002728660c4cf6a758",
      "number": "INC0007002"
    },
    {
      "sys_id": "f12ca184735123002728660c4cf6a7ef",
      "number": "INC0007001"
    },
    {
      "sys_id": "a2496c05731110107418660c4cf6a711",
      "number": "INC0001990"
    },
    {
      "sys_id": "85071a1347c12200e0ef563dbb9a71c1",
      "number": "INC0000059"
    },
    {
      "sys_id": "965c9e5347c12200e0ef563dbb9a7156",
      "number": "INC0000058"
    },
    {
      "sys_id": "78271e1347c12200e0ef563dbb9a7109",
      "number": "INC0000057"
    },
    {
      "sys_id": "d71f7935c0a8016700802b64c67c11c6",
      "number": "INC0000055"
    },
    {
      "sys_id": "d71da88ac0a801670061eabfe4b28f77",
      "number": "INC0000054"
    },
    {
      "sys_id": "d71b3b41c0a8016700a8ef040791e72a",
      "number": "INC0000053"
    },
    {
      "sys_id": "d7195138c0a8016700fd68449cfcd484",
      "number": "INC0000052"
    },
    {
      "sys_id": "d7158da0c0a8016700eef46c8d1f3661",
      "number": "INC0000051"
    },
    {
      "sys_id": "ef43c6d40a0a0b5700c77f9bf387afe3",
      "number": "INC0000050"
    },
    {
      "sys_id": "ef4225a40a0a0b5700d0b8a790747812",
      "number": "INC0000049"
    },
    {
      "sys_id": "a9e428cac61122760075710592216c58",
      "number": "INC0000048"
    },
    {
      "sys_id": "a9a16740c61122760004fe9095b7ddca",
      "number": "INC0000047"
    },
    {
      "sys_id": "a9e30c7dc61122760116894de7bcc7bd",
      "number": "INC0000046"
    },
    {
      "sys_id": "47204688a9fe1981011a20af100f381a",
      "number": "INC0000044"
    },
    {
      "sys_id": "471eb058a9fe198100f89592e1ea93d3",
      "number": "INC0000041"
    },
    {
      "sys_id": "471d4732a9fe198100affbf655e59172",
      "number": "INC0000040"
    },
    {
      "sys_id": "471bfbc7a9fe198101e77a3e10e5d47f",
      "number": "INC0000039"
    },
    {
      "sys_id": "4715ab62a9fe1981018c3efb96143495",
      "number": "INC0000037"
    },
    {
      "sys_id": "47064b68a9fe19810186793eefffc9b7",
      "number": "INC0000031"
    },
    {
      "sys_id": "46f67787a9fe198101e06dfcf3a78e99",
      "number": "INC0000029"
    },
    {
      "sys_id": "46f4f4dfa9fe198100063e60278f76ec",
      "number": "INC0000027"
    },
    {
      "sys_id": "46f09e75a9fe198100f4ffd8d366d17b",
      "number": "INC0000025"
    },
    {
      "sys_id": "46edaa6aa9fe198101b9d14ced16619f",
      "number": "INC0000020"
    },
    {
      "sys_id": "46e8219ba9fe1981013806b6e04fed06",
      "number": "INC0000019"
    },
    {
      "sys_id": "46e57642a9fe1981000b96a5dca501ff",
      "number": "INC0000018"
    },
    {
      "sys_id": "46e482d9a9fe198101d3e3f3e2a14459",
      "number": "INC0000017"
    },
    {
      "sys_id": "46e3e949a9fe19810069b824ba2c761a",
      "number": "INC0000016"
    },
    {
      "sys_id": "46e2fee9a9fe19810049b49dee0daf58",
      "number": "INC0000015"
    },
    {
      "sys_id": "8d6353eac0a8016400d8a125ca14fc1f",
      "number": "INC0000007"
    },
    {
      "sys_id": "e8caedcbc0a80164017df472f39eaed1",
      "number": "INC0000003"
    },
    {
      "sys_id": "9d385017c611228701d22104cc95c371",
      "number": "INC0000002"
    }
  ],
  "has_error": false,
  "error": null,
  "newest_incident": {
    "sys_id": "552c48888c033300964f4932b03eb092",
    "number": "INC0010112"
  }
}

Create Record in Table

This action Inserts one record in the specified table.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input Name

Description

Required

Table Name

Jinja-templated text containing the value for table name. Example: {{table_name}}.

Required

Request Body

Jinja-templated text containing the Field name and the associated value for each parameter to define in the JSON format. Example: {"assigned_to": "1234abcd","urgency": "1","comments": "This is a blocking issue"}. (Default value is empty JSON)

Optional

Sysparm Fields

Jinja-templated text containing the comma-separated list of fields to return in the response. Example: 'parent,sys_id'.

Optional

Output

A JSON object:

{
    "work_notes": "",
    "opened_at": "2022-05-13 10:00:36",
    "notify": "1",
    "upon_approval": "proceed",
    "parent_incident": "",
    "number": "INC0010023",
    "universal_request": "",
    "parent": "",
    "sys_mod_count": "0",
    "caused_by": "",
    "priority": "5",
    "reassignment_count": "0",
    "location": "",
    "reopened_time": "",
    "sys_updated_on": "2022-05-13 10:00:36",
    "sys_id": "0c5f79bf2f134110e747811df699b6bd",
    "state": "1",
    "incident_state": "1",
    "contact_type": "",
    "business_duration": "",
    "correlation_id": "",
    "description": "",
    "child_incidents": "0",
    "sla_due": "",
    "expected_start": "",
    "comments_and_work_notes": "",
    "opened_by": {
        "link": "https://instance.service-now.com/api/now/v2/table/sys_user/6816f79cc0a8016401c5a33be04be441",
        "value": "6816f79cc0a8016401c5a33be04be441"
    },
    "watch_list": "",
    "cmdb_ci": "",
    "short_description": "",
    "impact": "3",
    "time_worked": "",
    "resolved_at": "",
    "delivery_plan": "",
    "upon_reject": "cancel",
    "task_effective_number": "INC0010023",
    "route_reason": "",
    "problem_id": "",
    "calendar_duration": "",
    "assignment_group": "",
    "work_notes_list": "",
    "caller_id": "",
    "sys_created_by": "admin",
    "group_list": "",
    "resolved_by": "",
    "sys_created_on": "2022-05-13 10:00:36",
    "urgency": "3",
    "sys_domain": {
        "link": "https://instance.service-now.com/api/now/v2/table/sys_user_group/global",
        "value": "global"
    },
    "company": "",
    "subcategory": "",
    "business_service": "",
    "origin_id": "",
    "approval": "not requested",
    "has_error": false,
    "reopen_count": "0",
    "assigned_to": "",
    "calendar_stc": "",
    "rfc": "",
    "user_input": "",
    "error": null,
    "made_sla": "true",
    "approval_set": "",
    "correlation_display": "",
    "additional_assignee_list": "",
    "order": "",
    "approval_history": "",
    "closed_at": "",
    "cause": "",
    "close_notes": "",
    "due_date": "",
    "knowledge": "false",
    "category": "inquiry",
    "origin_table": "",
    "activity_due": "",
    "severity": "3",
    "delivery_task": "",
    "escalation": "0",
    "work_end": "",
    "sys_domain_path": "/",
    "hold_reason": "",
    "reopened_by": "",
    "sys_class_name": "incident",
    "service_offering": "",
    "work_start": "",
    "close_code": "",
    "sys_updated_by": "admin",
    "closed_by": "",
    "business_impact": "",
    "contract": "",
    "follow_up": "",
    "comments": "",
    "sys_tags": "",
    "active": "true",
    "business_stc": ""
}

Delete Record from Table

This action Deletes the specified record from the specified table.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input Name

Description

Required

Table Name

Jinja-templated text containing the value for table name. Example: {{table_name}}.

Required

Sys Id

Jinja-templated text containing the Sys Id of the record. Example {{sys_id}}.

Required

Sysparm Query

Jinja-templated boolean value containing the flag that indicates whether to restrict the record search to only the domains for which the logged in user is configured. (Default is false)

Optional

Output

A JSON object:

{
    "message": "record deleted successfully",
    "has_error": false,
    "error": null
}

Get Records from Table

This action Retrieves multiple records for the specified table.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input Name

Description

Required

Table Name

Jinja-templated text containing the value for table name. Example: {{table_name}}.

Required

Sysparm Fields

Jinja-templated text containing the comma-separated list of fields to return in the response. Example: 'parent,sys_id'.

Optional

Sysparm Limit

Jinja-templated integer value containing the maximum records to return. (Default is 1000)

Optional

Sysparm Query

Jinja-templated text containing the encoded query used to filter the result set. Example 'true^ORDERBYnumber^ORDERBYDESCcategory'.

Optional

Sysparm Query Category

Jinja-templated text containing the name of the category to use for queries. Example {{query_category}}

Optional

Output

A JSON object:

{
    "has_error": false,
    "result": [{
        "task_effective_number": "INC0009002",
        "additional_assignee_list": "",
        "sla_due": "",
        "follow_up": "",
        "knowledge": "false",
        "location": "",
        "work_start": "",
        "opened_by": {
            "link": "https://dev63356.service-now.com/api/now/v2/table/sys_user/6816f79cc0a8016401c5a33be04be441",
            "value": "6816f79cc0a8016401c5a33be04be441"
        },
        "due_date": "",
        "sys_updated_on": "2022-03-18 03:57:25",
        "reopen_count": "0",
        "service_offering": "",
        "closed_by": {
            "link": "https://dev63356.service-now.com/api/now/v2/table/sys_user/6816f79cc0a8016401c5a33be04be441",
            "value": "6816f79cc0a8016401c5a33be04be441"
        },
        "incident_state": "7",
        "reopened_by": "",
        "work_notes_list": "",
        "rfc": "",
        "sys_domain": {
            "link": "https://dev63356.service-now.com/api/now/v2/table/sys_user_group/global",
            "value": "global"
        },
        "escalation": "0",
        "origin_id": "",
        "made_sla": "true",
        "group_list": "",
        "sys_mod_count": "9",
        "closed_at": "2018-12-10 03:29:08",
        "sys_tags": "",
        "origin_table": "",
        "category": "Hardware",
        "close_notes": "This is not an issue with the USB port. Replaced the headset to resolve the issue.",
        "route_reason": "",
        "sys_updated_by": "system",
        "caused_by": "",
        "comments": "",
        "activity_due": "",
        "state": "7",
        "opened_at": "2018-09-16 12:49:23",
        "cmdb_ci": "",
        "cause": "",
        "impact": "2",
        "sys_class_name": "incident",
        "delivery_plan": "",
        "parent": "",
        "business_duration": "1970-01-01 00:00:00",
        "work_notes": "",
        "time_worked": "",
        "active": "false",
        "approval": "not requested",
        "resolved_at": "2018-09-16 12:51:17",
        "work_end": "",
        "sys_created_on": "2018-09-16 12:50:05",
        "contract": "",
        "correlation_display": "",
        "assignment_group": "",
        "business_impact": "",
        "subcategory": "",
        "business_service": "",
        "delivery_task": "",
        "number": "INC0009002",
        "universal_request": "",
        "notify": "1",
        "resolved_by": {
            "link": "https://dev63356.service-now.com/api/now/v2/table/sys_user/6816f79cc0a8016401c5a33be04be441",
            "value": "6816f79cc0a8016401c5a33be04be441"
        },
        "upon_reject": "cancel",
        "upon_approval": "proceed",
        "expected_start": "",
        "calendar_stc": "114",
        "hold_reason": "",
        "priority": "3",
        "sys_id": "1c832706732023002728660c4cf6a7b9",
        "child_incidents": "1",
        "company": "",
        "parent_incident": "",
        "reopened_time": "",
        "user_input": "",
        "watch_list": "",
        "caller_id": {
            "link": "https://dev63356.service-now.com/api/now/v2/table/sys_user/77ad8176731313005754660c4cf6a7de",
            "value": "77ad8176731313005754660c4cf6a7de"
        },
        "correlation_id": "",
        "severity": "3",
        "sys_created_by": "admin",
        "short_description": "My computer is not detecting the headphone device",
        "comments_and_work_notes": "",
        "business_stc": "0",
        "description": "My computer is not detecting the headphone device. It could be an issue with the USB port.",
        "reassignment_count": "0",
        "approval_history": "",
        "calendar_duration": "1970-01-01 00:01:54",
        "sys_domain_path": "/",
        "problem_id": "",
        "contact_type": "",
        "close_code": "Solved (Permanently)",
        "assigned_to": "",
        "approval_set": "",
        "order": "",
        "urgency": "2"
    }],
    "error": null
}

Get Single Record by Id from Table

This action Retrieves the record identified by the specified sys_id from the specified table.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input Name

Description

Required

Table Name

Jinja-templated text containing the value for table name. Example: {{table_name}}.

Required

Sys Id

Jinja-templated text containing the Sys Id of the record. Example {{sys_id}}.

Required

Sysparm Fields

Jinja-templated text containing the comma-separated list of fields to return in the response. Example: 'parent,sys_id'.

Optional

Output

A JSON object:

{
    "has_error": false,
    "sys_id": "76654ab32f534110e747811df699b67f",
    "parent": "",
    "error": null
}

Update Record from Table

This action Updates the specified record with the name-value pairs included in the request body.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input Name

Description

Required

Table Name

Jinja-templated text containing the value for table name. Example: {{table_name}}.

Required

Sys Id

Jinja-templated text containing the Sys Id of the record. Example {{sys_id}}.

Required

Sysparm Fields

Jinja-templated text containing the comma-separated list of fields to return in the response. Example: 'parent,sys_id'.

Optional

Request Body

Jinja-templated text containing the Field name and the associated value for each parameter to define in the JSON format. Example: {"assigned_to": "1234abcd","urgency": "1","comments": "This is a blocking issue"}. (Default value is empty JSON)

Optional

Output

A JSON object:

{
    "work_notes": "",
    "opened_at": "2022-05-13 10:27:16",
    "notify": "1",
    "upon_approval": "proceed",
    "parent_incident": "",
    "number": "INC0010024",
    "universal_request": "",
    "parent": "",
    "sys_mod_count": "0",
    "caused_by": "",
    "priority": "5",
    "reassignment_count": "0",
    "location": "",
    "reopened_time": "",
    "sys_updated_on": "2022-05-13 10:27:16",
    "sys_id": "76654ab32f534110e747811df699b67f",
    "state": "1",
    "incident_state": "1",
    "contact_type": "",
    "business_duration": "",
    "correlation_id": "",
    "description": "",
    "child_incidents": "0",
    "sla_due": "",
    "expected_start": "",
    "comments_and_work_notes": "",
    "opened_by": {
        "link": "https://instance.service-now.com/api/now/v2/table/sys_user/6816f79cc0a8016401c5a33be04be441",
        "value": "6816f79cc0a8016401c5a33be04be441"
    },
    "watch_list": "",
    "cmdb_ci": "",
    "short_description": "",
    "impact": "3",
    "time_worked": "",
    "resolved_at": "",
    "delivery_plan": "",
    "upon_reject": "cancel",
    "task_effective_number": "INC0010024",
    "route_reason": "",
    "problem_id": "",
    "calendar_duration": "",
    "assignment_group": "",
    "work_notes_list": "",
    "caller_id": "",
    "sys_created_by": "admin",
    "group_list": "",
    "resolved_by": "",
    "sys_created_on": "2022-05-13 10:27:16",
    "urgency": "3",
    "sys_domain": {
        "link": "https://instance.service-now.com/api/now/v2/table/sys_user_group/global",
        "value": "global"
    },
    "company": "",
    "subcategory": "",
    "business_service": "",
    "origin_id": "",
    "approval": "not requested",
    "has_error": false,
    "reopen_count": "0",
    "assigned_to": "",
    "calendar_stc": "",
    "rfc": "",
    "user_input": "",
    "error": null,
    "made_sla": "true",
    "approval_set": "",
    "correlation_display": "",
    "additional_assignee_list": "",
    "order": "",
    "approval_history": "",
    "closed_at": "",
    "cause": "",
    "close_notes": "",
    "due_date": "",
    "knowledge": "false",
    "category": "inquiry",
    "origin_table": "",
    "activity_due": "",
    "severity": "3",
    "delivery_task": "",
    "escalation": "0",
    "work_end": "",
    "sys_domain_path": "/",
    "hold_reason": "",
    "reopened_by": "",
    "sys_class_name": "incident",
    "service_offering": "",
    "work_start": "",
    "close_code": "",
    "sys_updated_by": "admin",
    "closed_by": "",
    "business_impact": "",
    "contract": "",
    "follow_up": "",
    "comments": "",
    "sys_tags": "",
    "active": "true",
    "business_stc": ""
}

Release Notes

  • v3.2.1 - Added 5 actions to the integration.
  • v3.1.4 - Added parameter url to make right HTTP request

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