Case Management
Version: 3.4.7
An Integration to manage LogicHub Cases. It can create new cases, get all cases, get a specific case's details and update or delete a case.
Connect Case Management with LogicHub
- Navigate to Automations > Integrations.
- Search for Case Management.
- Click Details, then the + icon. Enter the required information in the following fields.
- Label: Enter a connection name.
- Reference Values: Define variables here to templatize integration connections and actions. For example, you can use https://www.{{hostname}}.com where, hostname is a variable defined in this input. For more information on how to add data, see 'Add Data' Input Type for Integrations.
- Verify SSL: Select option to verify connecting server's SSL certificate (Default is Verify SSL Certificate).
- Remote Agent: Run this integration using the LogicHub Remote Agent.
- URL (Optional): URL of your Logichub instance. Example: https://xyz.logichub.com (Default to connect to the local LogicHub server using https://nginx:8443).
- API Token: API Token for accessing Case Management. To create API Token, see details.
- After you've entered all the details, click Connect.
Actions for Case Management
Search Issues
Search for Issues
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Filter Query | Jinja-templated for search text. Leave empty to get all issues. For advanced query see help. | Required |
| Explode Results | Explode each result in a separate row. (default: No). | Required |
| Get All Fields | Get all custom and system fields. (default: No). The default will get only some fields such as assignee and reporter attached to the issue. | Required |
| Fetch Case Details | Get case details as well (default: No). | Required |
| Fetch Case History | Get history of the case as well. Applicable only when Fetch case details is "Yes". (default: No). | Required |
| Fetch Comments In History | Get comments in history of the case as well. Applicable only when Fetch case history is "Yes" (default: No). | Required |
| Exclude Comments | Jinja-templated string representing a regex such that all comments matching with the regex would be excluded from the result. Applicable only when Fetch case details is "Yes". Example {{regex_column}} | Required |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: List of cases
{
"result":[
{
"id":"lhub-3422",
"issueType":"Default",
"issueTypeId":"lhcasetype-1",
"reporter":"indrajeet",
"assignee":"Unassigned",
"status":"ToDo",
"priority":"High",
"title":"testIJ",
"taskOrder":[
"lhub-3423"
],
"descriptionRaw":"",
"createdAt":1614757210516,
"modifiedAt":1614757226935,
"fields":[
],
"statusType":"Open",
"case_details":{
"id":"lhub-3422",
"issueType":"Default",
"issueTypeId":"lhcasetype-1",
"reporterUserName":"indrajeet",
"assigneeUserName":"Unassigned",
"status":"ToDo",
"priority":"High",
"title":"testIJ",
"descriptionRaw":"",
"comments":[
],
"tasks":[
{
"id":"lhub-3423",
"issueType":"Manual Task",
"issueTypeId":"lhcasetype-2",
"reporterUserName":"indrajeet",
"assigneeUserName":"Unassigned",
"status":"InProgress",
"priority":"High",
"title":"Task1",
"parent":"lhub-3422",
"descriptionRaw":"",
"dateCreated":1614757219399,
"dateModified":1614757252356,
"hasAccess":true
}
],
"attachments":[
],
"fields":[
{
"caseId":"lhub-3422",
"fieldId":"field-379",
"fieldName":"000_CusField0429_Text",
"displayName":"000_CusField0429_Text",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-444",
"fieldName":"321",
"displayName":"2123",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-563",
"fieldName":"e32e32e",
"displayName":"23e23e32",
"fieldType":"Date",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-277",
"fieldName":"Abir_Test",
"displayName":"Abir_TEST",
"fieldType":"Select",
"descriptor":{
"options":[
"1"
]
},
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-506",
"fieldName":"ANewDate",
"displayName":"ANewDate",
"fieldType":"Date",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-507",
"fieldName":"ANewDT",
"displayName":"ANewDT",
"fieldType":"Date",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-498",
"fieldName":"ANewSelectField",
"displayName":"ANewSelectField",
"fieldType":"Select",
"descriptor":{
"options":[
"Abc",
"Def",
"XYZ"
]
},
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-489",
"fieldName":"AUrlField",
"displayName":"AUrlField",
"fieldType":"URL",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-571",
"fieldName":"B",
"displayName":"B",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-311",
"fieldName":"issue_id_clone",
"displayName":"Case/Task Id_clone",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-426",
"fieldName":"cloneField",
"displayName":"cloneField",
"fieldType":"Number",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-574",
"fieldName":"d",
"displayName":"d",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-171",
"fieldName":"Date",
"displayName":"Date",
"fieldType":"Date",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-430",
"fieldName":"dateField",
"displayName":"dateField",
"fieldType":"Date",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-511",
"fieldName":"dateTypeField",
"displayName":"dateTypeField_displayName",
"fieldType":"Date",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-578",
"fieldName":"dd",
"displayName":"dd",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-446",
"fieldName":"dedwed",
"displayName":"dedewdwedwed",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-449",
"fieldName":"delete3f",
"displayName":"delete3fd",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-447",
"fieldName":"deleteq",
"displayName":"deleteqw",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-570",
"fieldName":"Demo",
"displayName":"Demo",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-448",
"fieldName":"disableq",
"displayName":"disableqw",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-588",
"fieldName":"DS",
"displayName":"DS",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-575",
"fieldName":"dds",
"displayName":"dsds",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-577",
"fieldName":"e",
"displayName":"e",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-435",
"fieldName":"epicID",
"displayName":"epicID",
"fieldType":"Number",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-376",
"fieldName":"exit_code",
"displayName":"exit_code",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-223",
"fieldName":"lh_filehash",
"displayName":"Extracted File Hashes",
"fieldType":"MultiValued",
"descriptor":"Default",
"isHidden":false,
"isSystemField":true,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-221",
"fieldName":"lh_ipaddress",
"displayName":"Extracted IP Addresses",
"fieldType":"MultiValued",
"descriptor":"Default",
"isHidden":false,
"isSystemField":true,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-222",
"fieldName":"lh_url",
"displayName":"Extracted URLs",
"fieldType":"MultiValued",
"descriptor":"Default",
"isHidden":false,
"isSystemField":true,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-326",
"fieldName":"qqqqq",
"displayName":"fffff",
"fieldType":"MultiSelect",
"descriptor":{
"options":[
"ggg",
"af"
]
},
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-212",
"fieldName":"field_1230_3",
"displayName":"field_1230_3",
"fieldType":"IP",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-509",
"fieldName":"Field_Name_1301",
"displayName":"Field_Name_1301",
"fieldType":"Date",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-508",
"fieldName":"Field_test_1101",
"displayName":"Field_test_1101",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-514",
"fieldName":"Field_test_2301",
"displayName":"Field_test_2301",
"fieldType":"TextArea",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-452",
"fieldName":"Field_test_2501",
"displayName":"Field_test_2501_edit",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-453",
"fieldName":"Field_test_2502",
"displayName":"Field_test_2502",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-549",
"fieldName":"Field_test_date",
"displayName":"Field_test_date",
"fieldType":"Date",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-550",
"fieldName":"Field_test_text",
"displayName":"Field_test_text",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-177",
"fieldName":"FOR_CT3_1",
"displayName":"FOR_CT3_1",
"fieldType":"Number",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-628",
"fieldName":"HE",
"displayName":"HE",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-377",
"fieldName":"host_id",
"displayName":"host_id",
"fieldType":"Number",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-170",
"fieldName":"IP",
"displayName":"IP_edit",
"fieldType":"IP",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-421",
"fieldName":"ipColumn",
"displayName":"ipColumn",
"fieldType":"IP",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-440",
"fieldName":"jiraID",
"displayName":"jiraID",
"fieldType":"Number",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-502",
"fieldName":"latency1",
"displayName":"latency1",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-503",
"fieldName":"latency2",
"displayName":"latency2",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-504",
"fieldName":"latency3",
"displayName":"latency3",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-400",
"fieldName":"LHUB14332",
"displayName":"LHUB14332",
"fieldType":"Number",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-309",
"fieldName":"Location",
"displayName":"Location",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-405",
"fieldName":"m57NewFieldNAMEOne",
"displayName":"m57NewDispalyOne",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-418",
"fieldName":"multiSelectColumn",
"displayName":"multiSelectColumn",
"fieldType":"MultiSelect",
"descriptor":{
"options":[
"1",
"2",
"3",
"amar test",
"amar test 2",
"amar test new",
"amar test new 2",
"amar test new 3"
]
},
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-419",
"fieldName":"multiValuedColumn",
"displayName":"multiValuedColumn",
"fieldType":"MultiValued",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-301",
"fieldName":"TestCall",
"displayName":"NertworkCall",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-438",
"fieldName":"numberColumn_CustomField",
"displayName":"numberColumn_displayName",
"fieldType":"Number",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-496",
"fieldName":"pg_1",
"displayName":"pg_1",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-451",
"fieldName":"playdelF",
"displayName":"playdelFa",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-450",
"fieldName":"playdisF",
"displayName":"playdisFd",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-318",
"fieldName":"QA_Date",
"displayName":"QA_Date_edited",
"fieldType":"Date",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-319",
"fieldName":"QA_mulVal",
"displayName":"QA_mulVal",
"fieldType":"MultiValued",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-314",
"fieldName":"QA_num",
"displayName":"QA_num",
"fieldType":"Number",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-640",
"fieldName":"qa_num",
"displayName":"qa_num",
"fieldType":"Number",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-315",
"fieldName":"QA_textarea",
"displayName":"QA_textarea",
"fieldType":"TextArea",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-317",
"fieldName":"QA_url",
"displayName":"QA_url",
"fieldType":"URL",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-316",
"fieldName":"QA_user",
"displayName":"QA_user",
"fieldType":"User",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-630",
"fieldName":"rbac_field",
"displayName":"rbac_field",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-633",
"fieldName":"rbac_field_dateTime",
"displayName":"rbac_field_dateTime",
"fieldType":"Date",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-634",
"fieldName":"rbac_field_ipAddress",
"displayName":"rbac_field_ipAddress",
"fieldType":"IP",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-636",
"fieldName":"rbac_field_multiSelect",
"displayName":"rbac_field_multiSelect",
"fieldType":"MultiSelect",
"descriptor":{
"options":[
"rbac_field_multiSelect 1",
"rbac_field_multiSelect 2"
]
},
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-637",
"fieldName":"rbac_field_multiValued",
"displayName":"rbac_field_multiValued",
"fieldType":"MultiValued",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-632",
"fieldName":"rbac_field_number",
"displayName":"rbac_field_number",
"fieldType":"Number",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-635",
"fieldName":"rbac_field_select",
"displayName":"rbac_field_select",
"fieldType":"Select",
"descriptor":{
"options":[
"rbac_field_select 1",
"rbac_field_select 2"
]
},
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-631",
"fieldName":"rbac_field_textArea",
"displayName":"rbac_field_textArea",
"fieldType":"TextArea",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-638",
"fieldName":"rbac_field_url",
"displayName":"rbac_field_url",
"fieldType":"URL",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-639",
"fieldName":"rbac_field_user",
"displayName":"rbac_field_user",
"fieldType":"User",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-576",
"fieldName":"s",
"displayName":"s",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-573",
"fieldName":"Sa",
"displayName":"Sa",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-579",
"fieldName":"Sample",
"displayName":"Sample",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-420",
"fieldName":"selectColumn",
"displayName":"selectColumn",
"fieldType":"Select",
"descriptor":{
"options":[
"1",
"2",
"3"
]
},
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-587",
"fieldName":"SF",
"displayName":"SF",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-627",
"fieldName":"SS",
"displayName":"SS",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-581",
"fieldName":"T",
"displayName":"T",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-300",
"fieldName":"Test_IJ",
"displayName":"Test Field",
"fieldType":"Number",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-307",
"fieldName":"Test_IP_address",
"displayName":"Test IP address",
"fieldType":"IP",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-399",
"fieldName":"test_email",
"displayName":"test_email",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-641",
"fieldName":"Test_Field",
"displayName":"Test_Field",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-572",
"fieldName":"TestField123",
"displayName":"TestField123",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-586",
"fieldName":"testField_2801",
"displayName":"testField_2801",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-487",
"fieldName":"TextAreaField",
"displayName":"TextAreaField",
"fieldType":"TextArea",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-371",
"fieldName":"lhub_ts",
"displayName":"timestamp",
"fieldType":"Date",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-580",
"fieldName":"TTT",
"displayName":"TTT",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-274",
"fieldName":"vabs_field",
"displayName":"vaibhav_field",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-372",
"fieldName":"lh_watchers",
"displayName":"watchers",
"fieldType":"MultiSelect",
"descriptor":"Default",
"isHidden":false,
"isSystemField":true,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-583",
"fieldName":"WW",
"displayName":"WWE",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-582",
"fieldName":"zxcv",
"displayName":"zxcv",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
}
],
"dateCreated":1614757210516,
"dateModified":1614757226935,
"linkedCases":[
],
"viewLayout":"{\"layout\":[{\"defaultActiveTab\":\"Summary\",\"i\":\"lh-case-details-layout-section-1\",\"isResizable\":false,\"sectionName\":\"Section 1\",\"x\":0,\"y\":3,\"w\":1,\"h\":1,\"tabs\":[{\"tabName\":\"Summary\",\"isDefaultTab\":true,\"fields\":[]}],\"allowSectionDelete\":false,\"fields\":[]},{\"defaultActiveTab\":\"Tasks\",\"i\":\"lh-case-details-layout-section-2\",\"isResizable\":false,\"sectionName\":\"Section 2\",\"x\":0,\"y\":0,\"w\":1,\"h\":1,\"tabs\":[{\"tabName\":\"Tasks\",\"isDefaultTab\":true,\"fields\":[]}],\"allowSectionDelete\":false,\"fields\":[]},{\"defaultActiveTab\":\"Attachments\",\"i\":\"lh-case-details-layout-section-3\",\"isResizable\":false,\"sectionName\":\"Section 3\",\"x\":0,\"y\":1,\"w\":1,\"h\":1,\"tabs\":[{\"tabName\":\"Attachments\",\"isDefaultTab\":true,\"fields\":[]}],\"allowSectionDelete\":false,\"fields\":[]},{\"defaultActiveTab\":\"Linked Cases\",\"i\":\"lh-case-details-layout-section-4\",\"isResizable\":false,\"sectionName\":\"Section 4\",\"x\":0,\"y\":2,\"w\":1,\"h\":1,\"tabs\":[{\"tabName\":\"Linked Cases\",\"isDefaultTab\":true,\"fields\":[]},{\"tabName\":\"Suggested Cases\",\"isDefaultTab\":true,\"fields\":[]}],\"allowSectionDelete\":false,\"fields\":[]},{\"defaultActiveTab\":\"Comments\",\"i\":\"lh-case-details-layout-section-5\",\"sectionName\":\"Section 5\",\"isResizable\":false,\"x\":0,\"y\":4,\"w\":1,\"h\":1,\"tabs\":[{\"tabName\":\"Comments\",\"isDefaultTab\":true,\"fields\":[]},{\"tabName\":\"Commands\",\"isDefaultTab\":true,\"fields\":[]},{\"tabName\":\"History\",\"isDefaultTab\":true,\"fields\":[]}],\"allowSectionDelete\":false,\"fields\":[]},{\"defaultActiveTab\":\"Extracted Fields\",\"i\":\"lh-case-details-layout-section-6\",\"isResizable\":false,\"sectionName\":\"Section 6\",\"x\":1,\"y\":0,\"w\":1,\"h\":1,\"tabs\":[{\"tabName\":\"Extracted Fields\",\"isDefaultTab\":true,\"fields\":[{\"fieldName\":\"lh_ipaddress\",\"fieldType\":\"MultiValued\",\"isReadOnly\":true,\"displayName\":\"Extracted IP Addresses\"},{\"fieldName\":\"lh_url\",\"fieldType\":\"MultiValued\",\"isReadOnly\":true,\"displayName\":\"Extracted URLs\"},{\"fieldName\":\"lh_filehash\",\"fieldType\":\"MultiValued\",\"isReadOnly\":true,\"displayName\":\"Extracted File Hashes\"}]}],\"allowSectionDelete\":false,\"fields\":[]},{\"defaultActiveTab\":\"Additional Fields\",\"i\":\"lh-case-details-layout-section-7\",\"isResizable\":false,\"sectionName\":\"Section 7\",\"x\":1,\"y\":1,\"w\":1,\"h\":1,\"tabs\":[{\"tabName\":\"Additional Fields\",\"isDefaultTab\":true,\"fields\":[]}],\"allowSectionDelete\":false,\"fields\":[]}],\"systemFields\":[{\"fieldName\":\"reporter\",\"fieldType\":\"User\",\"isReadOnly\":false},{\"fieldName\":\"assignee\",\"fieldType\":\"User\",\"isReadOnly\":false},{\"fieldName\":\"title\",\"fieldType\":\"Text\",\"isReadOnly\":false},{\"fieldName\":\"description\",\"fieldType\":\"TextArea\",\"isReadOnly\":false},{\"fieldName\":\"priority\",\"fieldType\":\"Select\",\"isReadOnly\":false},{\"fieldName\":\"issue_id\",\"fieldType\":\"Text\",\"isReadOnly\":false},{\"fieldName\":\"lh_watchers\",\"fieldType\":\"MultiSelect\",\"isReadOnly\":false},{\"fieldName\":\"status\",\"fieldType\":\"Text\",\"isReadOnly\":false},{\"fieldName\":\"created_at\",\"fieldType\":\"Date\",\"isReadOnly\":false},{\"fieldName\":\"modified_at\",\"fieldType\":\"Date\",\"isReadOnly\":false}]}",
"history":[
{
"id":11845,
"cmEntityId":3422,
"cmEntityType":"case",
"modifiedAt":1614757227067,
"userName":"indrajeet",
"fieldName":"task",
"modification":"Added",
"before":null,
"before_raw":null,
"after":{
"value":"lhub-3423"
},
"after_raw":{
"value":"lhub-3423"
}
}
],
"isWatching":false,
"caseStatusWorkflow":{
"id":"statusworkflow-3",
"name":"Old Default Case Workflow",
"description":"This is the old default workflow created by system.",
"createdAt":1593169387512,
"modifiedAt":1593169387512,
"stateTransitions":{
"transitions":[
{
"name":"ToDo",
"from":[
"__TransitionFromAll__"
],
"to":[
"__TransitionToAll__"
],
"statusType":"Open"
},
{
"name":"InProgress",
"from":[
"__TransitionFromAll__"
],
"to":[
"__TransitionToAll__"
],
"statusType":"In Progress"
},
{
"name":"Done",
"from":[
"__TransitionFromAll__"
],
"to":[
"__TransitionToAll__"
],
"statusType":"Closed"
}
]
},
"isSystem":true,
"caseTypes":[
]
}
}
}
],
"error":null,
"has_error":false
}
Create Case
Creates a case with parameters provided.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Case Type | Jinja2 template for type of case to be created. Example: Default. | Required |
| Case Title Template | Jinja2 template for case title. Example: This is {{case_title_column_name}}. | Required |
| Case Description Template | Markdown template for case description (Blockquotes and HTML tags are not supported). Example: Reporter: {{reporter_column_name}}. Severity: {{score_column_name}}. | Optional |
| Case Reporter | Column name from parent table containing Reporter of the Case. | Optional |
| Case Assignee | Column name from parent table containing Assignee for the Case. | Optional |
| Case Priority | Column name from parent table containing Priority for the Case. | Required |
| Case Custom Fields Template | Jinja2 template for case custom fields. Input is expected in valid json-array as given in example. Example: [{"field-name1":{{column1}}, "field-name2": {{column2}}]. - You can enter the following JSON syntax for linking alerts to a case:{"lh_linked_alerts":["{{alert_Id}}", "alert-84147474"]}where, lh_linked_alerts is the field ID which is multivalued type. You can either use the alert ID or the Jinja template. To know more, see how to view alerts in a case | Optional |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: Case details
Get Case Details
Retrieves all cases.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Case Id | Column name from parent table containing Case ID of the Case | Required |
| Fields To Return | Jinja2 template for getting some specific fields only. Enter comma-separated list of field names, not display names. Leave empty to get all fields. Use only after logichub version M81 | Optional |
| Include Case History | Get history of the case as well. (Default is No) | Optional |
| Include History For Fields | Jinja2 template for getting history of some specific fields only. Enter comma-separated list of field names, not display names. Applicable only when Include Case History is "Yes". Leave empty to get entire history. Use only after logichub version M81 | Optional |
| Include Comments In History | Get comments in history of the case as well. Applicable only when Include Case history is "Yes" (Default is No) | Optional |
| Exclude Comments Regex | Jinja templated string representing a regex such that all comments matching with the regex would be excluded from the result. Applicable only when Include Case Details or Include Case Comments is "Yes". If your LogicHub version is less than M81, then applicable only when 'Include Case Details' is "Yes". Example {{regex_column}} | Optional |
| Include Content In Attachments | Get Contents in Attachments. (Default is No) | Optional |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: Case details
{
"id":"lhub-3422",
"issueType":"Default",
"issueTypeId":"lhcasetype-1",
"reporterUserName":"indrajeet",
"assigneeUserName":"Unassigned",
"status":"ToDo",
"priority":"High",
"title":"testIJ",
"descriptionRaw":"",
"comments":[
],
"tasks":[
{
"id":"lhub-3423",
"issueType":"Manual Task",
"issueTypeId":"lhcasetype-2",
"reporterUserName":"indrajeet",
"assigneeUserName":"Unassigned",
"status":"InProgress",
"priority":"High",
"title":"Task1",
"parent":"lhub-3422",
"descriptionRaw":"",
"dateCreated":1614757219399,
"dateModified":1614757252356,
"hasAccess":true
}
],
"attachments":[
],
"fields":[
{
"caseId":"lhub-3422",
"fieldId":"field-379",
"fieldName":"000_CusField0429_Text",
"displayName":"000_CusField0429_Text",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-444",
"fieldName":"321",
"displayName":"2123",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-563",
"fieldName":"e32e32e",
"displayName":"23e23e32",
"fieldType":"Date",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-277",
"fieldName":"Abir_Test",
"displayName":"Abir_TEST",
"fieldType":"Select",
"descriptor":{
"options":[
"1"
]
},
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-506",
"fieldName":"ANewDate",
"displayName":"ANewDate",
"fieldType":"Date",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-507",
"fieldName":"ANewDT",
"displayName":"ANewDT",
"fieldType":"Date",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-498",
"fieldName":"ANewSelectField",
"displayName":"ANewSelectField",
"fieldType":"Select",
"descriptor":{
"options":[
"Abc",
"Def",
"XYZ"
]
},
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-489",
"fieldName":"AUrlField",
"displayName":"AUrlField",
"fieldType":"URL",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-571",
"fieldName":"B",
"displayName":"B",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-311",
"fieldName":"issue_id_clone",
"displayName":"Case/Task Id_clone",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-426",
"fieldName":"cloneField",
"displayName":"cloneField",
"fieldType":"Number",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-574",
"fieldName":"d",
"displayName":"d",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-171",
"fieldName":"Date",
"displayName":"Date",
"fieldType":"Date",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-430",
"fieldName":"dateField",
"displayName":"dateField",
"fieldType":"Date",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-511",
"fieldName":"dateTypeField",
"displayName":"dateTypeField_displayName",
"fieldType":"Date",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-578",
"fieldName":"dd",
"displayName":"dd",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-446",
"fieldName":"dedwed",
"displayName":"dedewdwedwed",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-449",
"fieldName":"delete3f",
"displayName":"delete3fd",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-447",
"fieldName":"deleteq",
"displayName":"deleteqw",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-570",
"fieldName":"Demo",
"displayName":"Demo",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-448",
"fieldName":"disableq",
"displayName":"disableqw",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-588",
"fieldName":"DS",
"displayName":"DS",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
"caseId":"lhub-3422",
"fieldId":"field-575",
"fieldName":"dds",
"displayName":"dsds",
"fieldType":"Text",
"descriptor":"Default",
"isHidden":false,
"isSystemField":false,
"value":null,
"excludedValues":[
],
"isReadOnly":false
},
{
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"linkedCases":[
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"viewLayout":"{\"layout\":[{\"defaultActiveTab\":\"Summary\",\"i\":\"lh-case-details-layout-section-1\",\"isResizable\":false,\"sectionName\":\"Section 1\",\"x\":0,\"y\":3,\"w\":1,\"h\":1,\"tabs\":[{\"tabName\":\"Summary\",\"isDefaultTab\":true,\"fields\":[]}],\"allowSectionDelete\":false,\"fields\":[]},{\"defaultActiveTab\":\"Tasks\",\"i\":\"lh-case-details-layout-section-2\",\"isResizable\":false,\"sectionName\":\"Section 2\",\"x\":0,\"y\":0,\"w\":1,\"h\":1,\"tabs\":[{\"tabName\":\"Tasks\",\"isDefaultTab\":true,\"fields\":[]}],\"allowSectionDelete\":false,\"fields\":[]},{\"defaultActiveTab\":\"Attachments\",\"i\":\"lh-case-details-layout-section-3\",\"isResizable\":false,\"sectionName\":\"Section 3\",\"x\":0,\"y\":1,\"w\":1,\"h\":1,\"tabs\":[{\"tabName\":\"Attachments\",\"isDefaultTab\":true,\"fields\":[]}],\"allowSectionDelete\":false,\"fields\":[]},{\"defaultActiveTab\":\"Linked Cases\",\"i\":\"lh-case-details-layout-section-4\",\"isResizable\":false,\"sectionName\":\"Section 4\",\"x\":0,\"y\":2,\"w\":1,\"h\":1,\"tabs\":[{\"tabName\":\"Linked Cases\",\"isDefaultTab\":true,\"fields\":[]},{\"tabName\":\"Suggested Cases\",\"isDefaultTab\":true,\"fields\":[]}],\"allowSectionDelete\":false,\"fields\":[]},{\"defaultActiveTab\":\"Comments\",\"i\":\"lh-case-details-layout-section-5\",\"sectionName\":\"Section 5\",\"isResizable\":false,\"x\":0,\"y\":4,\"w\":1,\"h\":1,\"tabs\":[{\"tabName\":\"Comments\",\"isDefaultTab\":true,\"fields\":[]},{\"tabName\":\"Commands\",\"isDefaultTab\":true,\"fields\":[]},{\"tabName\":\"History\",\"isDefaultTab\":true,\"fields\":[]}],\"allowSectionDelete\":false,\"fields\":[]},{\"defaultActiveTab\":\"Extracted Fields\",\"i\":\"lh-case-details-layout-section-6\",\"isResizable\":false,\"sectionName\":\"Section 6\",\"x\":1,\"y\":0,\"w\":1,\"h\":1,\"tabs\":[{\"tabName\":\"Extracted Fields\",\"isDefaultTab\":true,\"fields\":[{\"fieldName\":\"lh_ipaddress\",\"fieldType\":\"MultiValued\",\"isReadOnly\":true,\"displayName\":\"Extracted IP Addresses\"},{\"fieldName\":\"lh_url\",\"fieldType\":\"MultiValued\",\"isReadOnly\":true,\"displayName\":\"Extracted URLs\"},{\"fieldName\":\"lh_filehash\",\"fieldType\":\"MultiValued\",\"isReadOnly\":true,\"displayName\":\"Extracted File Hashes\"}]}],\"allowSectionDelete\":false,\"fields\":[]},{\"defaultActiveTab\":\"Additional Fields\",\"i\":\"lh-case-details-layout-section-7\",\"isResizable\":false,\"sectionName\":\"Section 7\",\"x\":1,\"y\":1,\"w\":1,\"h\":1,\"tabs\":[{\"tabName\":\"Additional Fields\",\"isDefaultTab\":true,\"fields\":[]}],\"allowSectionDelete\":false,\"fields\":[]}],\"systemFields\":[{\"fieldName\":\"reporter\",\"fieldType\":\"User\",\"isReadOnly\":false},{\"fieldName\":\"assignee\",\"fieldType\":\"User\",\"isReadOnly\":false},{\"fieldName\":\"title\",\"fieldType\":\"Text\",\"isReadOnly\":false},{\"fieldName\":\"description\",\"fieldType\":\"TextArea\",\"isReadOnly\":false},{\"fieldName\":\"priority\",\"fieldType\":\"Select\",\"isReadOnly\":false},{\"fieldName\":\"issue_id\",\"fieldType\":\"Text\",\"isReadOnly\":false},{\"fieldName\":\"lh_watchers\",\"fieldType\":\"MultiSelect\",\"isReadOnly\":false},{\"fieldName\":\"status\",\"fieldType\":\"Text\",\"isReadOnly\":false},{\"fieldName\":\"created_at\",\"fieldType\":\"Date\",\"isReadOnly\":false},{\"fieldName\":\"modified_at\",\"fieldType\":\"Date\",\"isReadOnly\":false}]}",
"isWatching":false,
"caseStatusWorkflow":{
"id":"statusworkflow-3",
"name":"Old Default Case Workflow",
"description":"This is the old default workflow created by system.",
"createdAt":1593169387512,
"modifiedAt":1593169387512,
"stateTransitions":{
"transitions":[
{
"name":"ToDo",
"from":[
"__TransitionFromAll__"
],
"to":[
"__TransitionToAll__"
],
"statusType":"Open"
},
{
"name":"InProgress",
"from":[
"__TransitionFromAll__"
],
"to":[
"__TransitionToAll__"
],
"statusType":"In Progress"
},
{
"name":"Done",
"from":[
"__TransitionFromAll__"
],
"to":[
"__TransitionToAll__"
],
"statusType":"Closed"
}
]
},
"isSystem":true,
"caseTypes":[
]
},
"statusType":"Open",
"error":null,
"has_error":false
}
Delete Case
Deletes a Case associated with a case ID.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Case ID | Column name from parent table containing Case ID of the Case. | Required |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: Success/Failure Message
Update Case
Updates Reporter, Assignee, Status, Priority, Title and/or Description of a case.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Case ID | Column name from parent table containing Case ID of the Case. | Required |
| Updated Case Reporter | Jinja-templated text containing the Reporter to be updated for the Case. | Optional |
| Updated Case Assignee | Jinja-templated text containing the Assignee to be updated for the Case. | Optional |
| Updated Case Status | Jinja-templated text containing the Status to be updated for the Case. | Optional |
| Updated Case Priority | Jinja-templated text containing the Priority to be updated for the Case. | Optional |
| Updated Case Title Template | Jinja2 template for case title. Example: This is {{case_title_column_name}}. | Optional |
| Updated Case Description Template | Markdown template for case description (Blockquotes and HTML tags are not supported). Example: Reporter: {{reporter_column_name}}. Severity: {{score_column_name}}. | Optional |
| Updated Case Custom Fields Template | Jinja2 template for case custom fields. Input is expected in valid json-array as given in example. Example: [{"id":"field-id", "value":{{column1}}}, {"id":"field-id", "value":"{{column2}}"}]. | Optional |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: Case details
Append Comment
Appends comment to a Case.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Case ID | Column name from parent table containing Case ID of the Case. | Required |
| Reporter Username | Column name from parent table containing LogicHub username. Default will be the user whose account has been used at the connection level. | Optional |
| Comment Template | Jinja2 template for comment. Example: This is {{comment_column_name}}. | Required |
| Escape HTML | Select option to escape HTML. (Default is 'True') | Optional |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: Case id and comment ID
Add Manual Task
Adds Manual task to a Case.
Inputs to this Action
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Case Id | Column name from parent table containing Case ID of the Case. | Required |
| Task Title Template | Jinja2 template for task title. Example: This is {{title_column_name}}. | |
| Task Reporter | Column name from parent table containing task reporter username. | |
| Task Assignee | Column name from parent table containing task assignee username. | Optional |
| Task Priority | Column name from parent table containing task priority. | Optional |
| Task Status | Column name from parent table containing the status of the task. | Optional |
| Task Summary Template | Markdown template for task summary (Blockquotes and HTML tags are not supported). Example: Reporter: {{reporter_column_name}}. Severity:{{score_column_name}}. | Optional |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: Task details
Get Tasks
Get all tasks of a case.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Case ID | Column name from parent table containing Case ID of the Case. | Required |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: Task details
Update Task
Updates Assignee, Status, Priority, Title, and/or Summary of a task.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Case ID | Column name from parent table containing Case ID of the Case. | Required |
| Task ID | Column name from parent table containing Task ID of the task. | |
| Task Title Template | Jinja2 template for task title. Example: This is {{title_column_name}}. | Optional |
| Task Assignee | Column name from parent table containing task assignee username. | Optional |
| Task Priority | Column name from parent table containing task priority. | Optional |
| Task Status | Column name from parent table containing the status of the task. | Optional |
| Task Summary Template | Markdown template for task summary (Blockquotes and HTML tags are not supported). Example: Reporter: {{reporter_column_name}}. Severity: {{score_column_name}} . | Optional |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: Task details
Get/Download Case Attachment by Attachment ID
Download an attachment for a case identified by attachment ID.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Attachment ID | Column name from parent table containing Attachment ID of Attachment. | Required |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: File ID
Get Case Attachment
Get attachments of a case.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Case Id | Column name from parent table containing Case ID of the Case. | Required |
| Split Results | Split attachments in separate rows. (Default 'Yes'). | Optional |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: Attachment ID
Get Task Attachment
Get attachments of a task.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Task ID | Column name from parent table containing Task ID of the Case. | Required |
| Split Results | Split attachments in separate rows. (Default 'Yes'). | Optional |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: Attachment ID
Add Attachment
Add an attachment to a case (optionally to a specific task of a case).
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Case ID | Column name from parent table containing Case ID of the Case. | Required |
| File Name | Column name from parent table containing Name of the file to be added as an Attachment. | Required |
| File ID | Column name from parent table containing file-id of the file to be added as an Attachment. | Required |
| Task ID | Column name from parent table containing Task ID of the Case. If the value corresponding to column-name is empty, task-id will be ignored and attachment will be added to the case. Ignored, by default. | Optional |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: Attachment ID
Delete Attachment
Delete an attachment from case/task using Attachment ID.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Attachment ID | Jinja-templated text containing the Attachment ID of the attachment. Example: {{attachment_id}}. |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: Attachment deleted successfully
{
"result": "Attachment deleted successfully",
"has_error": false
}
Add Automated Task
Adds Automated task to a Case.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Case ID | Column name from parent table containing Case ID of the Case. | Required |
| Command Template | Jinja2 template for Command of the task. Example: Either mention command name directly or as {{commandNameColumn}}. To know more about commands, see Create Commands for Cases. | Required |
| Task Title Template | Jinja2 template for task title. Example: This is {{title_column_name}}. Default is Command Name. | Optional |
| Task Reporter Template | Jinja2 template for task reporter username. Example: Either mention reporter name directly or as {{reporterColumnName}} | Required |
| Task Description Template | Jinja2 template for task description. Example: This is {{description_column_name}}. Default is Command Description. | Optional |
| Task Parameters Template | Jinja-templated JSON for parameters of the task. Example '{"case_field_name1": "param_name1", "case_field_name2": "param_name2"}'. | Optional |
| Trigger Type | Select trigger type of task. There are two options: 1. Automatic: The task is executed immediately when the conditions of the task list and case type are met. 2. On click: When the conditions of the task list and case type are met, the owner or assignee can click a button to run the task. By default, Automatic is selected. For more information on Trigger Type, see Add Tasks to a Case. | Required |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: Task details
Link Cases
Get attachments of a task.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Case ID | Column name from parent table containing Case ID of the Case. | Required |
| Case IDs to link | Column name from parent table containing Case IDs in comma separated manner. Example: case_id1,case_id2,case_id3. | Required |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: Success/Failure Message
Get Cases History
Get cases history reverse sorted by modifiedAt. Apply optional filters for more targeted results. If no filters are used, the latest 10,000 case histories will be returned, sorted from newest to oldest.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Start Time | Jinja-templated text containing the start time in milliseconds for filtering response. Default is batch start time. Example: 1721992223398 | Optional |
| End Time | Jinja-templated text containing the end time in milliseconds for filtering response. Default is batch end time. Example: 1721992223486 | Optional |
| Case IDs | Jinja-templated text for getting case history of specific cases only. Enter comma-separated case Ids to filter results. Example: '1,2' | Optional |
| User Names | Jinja-templated text for getting case history of specific users only. Enter comma-separated user names to filter results. Example: 'Michael' | Optional |
| History field | Jinja-templated text for getting case history filtered by field. Example: 'comment' | Optional |
| Page Size | Jinja-templated text containing the page size for number of results in response. Default to 10000. Example: 50 | Optional |
| Page After | Jinja-templated text containing the page after for filtering response. Default to 0. Example: 2 | Optional |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: Success/Failure Message
{
"exit_code": "0",
"result": {
"caseId": "lhub-77382",
"entityType": "CaseEntity",
"error": null,
"field": "m130_text",
"has_error": false,
"id": 409590,
"modification": "Removed",
"modifiedAt": 1727758118461,
"old_value": {
"value": "test_text_123"
},
"userName": "varun"
},
"stdout": "",
"stderr": "",
"start_node": ""
}
Release Notes
v3.4.7- AddedGet Cases Historyaction.v3.3.2- UpdatedCreate case actionto includetitleas required field.v3.3.1- Updated the error handling mechanism.v3.3.0- AddedEscape HTMLoptional field to Append Commentv3.2.5- Error handling fix if error is coming from backend.v3.2.1- Updated input description.v3.1.2- Added support for mTLS-enabled instances.v3.0.0- Updated architecture to support IO via filesystemv2.3.21-Reporter,Assignee,PriorityandStatusare not necessary to update the ticket inUpdate Caseaction.v2.3.18- MadeReporter,Assignee,Priority, andstatusfields as jinja template inUpdate Caseaction.v2.3.16- Bug resolved to handle escape characters inUpdate Caseand added option to get content of attachment inSearch Caseaaction.v2.3.12- Made reporter username inAppend Commentaction as optional.v2.3.10- Optimized the actionLink Caseto not bring the attachment content into the service memory.v2.3.8- Changed the priority ofCreate Caseaction to required.v2.3.7- Bug resolved for JsonDecode.v2.3.2- Added option to download attachment in get case.
Updated about 1 month ago