Basic Search
The basic search allows you to search across all case types by the case columns such as case ID, case title, date created, and so on.
![Basic-Search.png 1600](https://files.readme.io/ab701f5-Basic-Search.png)
How to Perform Basic Search
- On the Cases list page, the default search is selected as Basic. However, you can switch between the Advanced and Basic searches from the drop-down.
- Enter the search criteria. You can perform a search within specific fields and/or text. You can also click on the individual tabs provided to perform the basic search.
- The search will automatically update to display the results.
Search Cases using Created and Modified Date
- In the Basic Search tabs, click + More drop-down and enter
created
in the search field to find cases you created within that date range ormodified at
to find cases you modified. - Select the Start Time and End Time as date range to search for cases created or modified within the time period.
- Additionally, you can select the predefined options such as Today, Last 15 minutes, and so on.
- Click select time at the bottom of the window to select the specific time that the case was created or modified and click Ok.
![Basic-Created.png 1600](https://files.readme.io/492a6b9-Basic-Created.png)
What's Next
Updated 9 months ago