Naverisk
Version: 1.2.1
Automating IT Services. Naverisk has been helping MSPs and IT Pros deliver first-class IT services.
Connect Naverisk with LogicHub
- Navigate to Automations > Integrations.
- Search for Naverisk.
- Click Details, then the + icon. Enter the required information in the following fields.
- Label: Enter a connection name.
- Reference Values: Define variables here to templatize integration connections and actions. For example, you can use https://www.{{hostname}}.com where, hostname is a variable defined in this input. For more information on how to add data, see 'Add Data' Input Type for Integrations.
- Verify SSL: Select option to verify connecting server's SSL certificate (Default is Verify SSL Certificate).
- Remote Agent: Run this integration using the LogicHub Remote Agent.
- Host: Host of your Naverisk instance. Eg: https://www.mynaveriskdomain.com.
- Username: The username used to connect to the instance.
- Password: The password used to connect to the instance.
- After you've entered all the details, click Connect.
Actions for Naverisk
Get Client List
Gets the list of clients that the current user is allowed to see
Input Field
Choose a connection that you have previously created to complete the connection.
Output
A JSON object containing values of all the client names.
{
"Keys":[
"6",
"8",
"9",
"7",
"3",
"1"
],
"SessionGuid":"a91fb9aa-d1d9-4ee0-a1ed-4f8e7184ba8c",
"tag":null,
"Error":"",
"LastRequestDateTime":"637546786107186230",
"has_error":false,
"error":null,
"ClientID":1,
"Values":[
"Arctos",
"CAT",
"NCC",
"Splunk Deployment",
"WaterLeaf",
"Waterleaf International LLC"
],
"Success":true
}
Get Device List
Gets the list of devices that the given client is allowed to see
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Client ID | Jinja templated client ID. Example: {{parent_table_client_id}} | Required |
Output
A JSON object containing values of all the devices under the selected client.
{
"Keys":[
"247_6",
"1336_6",
"1335_6",
"216_6",
"146_6",
"28_6",
"262_6",
"1341_6",
"147_6",
"235_6",
"236_6",
"188_6",
"284_6",
"154_6",
"65_6",
"270_6",
"1316_6",
"120_6",
"151_6",
"149_6",
"118_6",
"92_6",
"1317_6",
"229_6",
"1347_6",
"1318_6",
"1320_6",
"1319_6",
"237_6",
"1356_6",
"85_6",
"29_6",
"153_6",
"1359_6",
"174_6",
"1362_6",
"184_6",
"271_6",
"191_6",
"190_6",
"189_6",
"205_6",
"209_6",
"208_6",
"207_6",
"218_6",
"217_6",
"220_6",
"278_6",
"280_6",
"279_6",
"285_6",
"286_6",
"287_6",
"293_6",
"297_6",
"295_6",
"298_6",
"299_6",
"305_6",
"306_6",
"307_6",
"63_6",
"84_6",
"68_6",
"64_6",
"303_6",
"70_6",
"272_6",
"1339_6",
"1324_6",
"1329_6",
"1325_6",
"1328_6",
"1326_6",
"1323_6",
"1337_6",
"1322_6",
"1327_6",
"1321_6",
"1331_6",
"1346_6",
"40_6",
"51_6",
"269_6",
"275_6",
"302_6",
"21_6",
"1366_6",
"268_6",
"312_6",
"1333_6",
"30_6",
"105_6",
"31_6",
"1330_6",
"316_6",
"1355_6",
"104_6",
"1364_6",
"1350_6",
"315_6",
"1349_6",
"201_6",
"1332_6",
"233_6",
"234_6",
"1365_6",
"215_6",
"98_6",
"202_6",
"24_6",
"213_6",
"1353_6",
"139_6",
"231_6",
"117_6",
"187_6",
"238_6",
"126_6",
"148_6",
"1360_6",
"259_6",
"103_6",
"100_6",
"123_6",
"130_6",
"93_6",
"119_6",
"257_6",
"121_6",
"1348_6",
"36_6",
"177_6",
"116_6",
"89_6",
"258_6",
"110_6",
"72_6",
"99_6",
"131_6",
"134_6",
"91_6",
"276_6",
"129_6",
"199_6",
"198_6",
"55_6",
"240_6",
"239_6",
"101_6",
"90_6",
"243_6",
"162_6",
"114_6",
"26_6",
"81_6",
"141_6",
"313_6",
"108_6",
"56_6",
"137_6",
"1363_6",
"186_6",
"78_6",
"244_6",
"41_6",
"241_6",
"122_6",
"210_6",
"288_6",
"274_6",
"87_6",
"260_6",
"136_6",
"311_6",
"22_6",
"86_6",
"1334_6",
"206_6",
"226_6",
"227_6",
"228_6",
"1340_6",
"1343_6",
"1352_6",
"261_6",
"255_6",
"265_6",
"304_6",
"282_6",
"289_6",
"290_6",
"291_6",
"300_6",
"277_6",
"157_6",
"308_6",
"169_6",
"175_6",
"96_6",
"97_6",
"158_6",
"1342_6",
"1358_6",
"167_6",
"159_6",
"222_6",
"161_6",
"23_6",
"166_6",
"71_6",
"16_6",
"170_6",
"176_6",
"163_6",
"33_6",
"160_6",
"314_6",
"127_6",
"124_6",
"192_6",
"193_6",
"197_6",
"194_6",
"195_6",
"196_6",
"150_6",
"73_6",
"107_6",
"27_6",
"102_6",
"230_6",
"132_6"
],
"SessionGuid":"16dd0d47-2b6c-4612-aef9-9aca617a900b",
"tag":null,
"Error":"",
"LastRequestDateTime":"637547066745416730",
"has_error":false,
"error":null,
"ClientID":1,
"Values":[
"015818592257",
"5CD7429B00",
"5CD81282SZ",
"7R99N53",
"ACTA-FILE",
"AFG-0307-L",
"AFG-0311-L",
"AFG-0328-L",
"AIMS",
"APP3",
"APP4",
"ARC",
"ARCTOS-69763953",
"ATL-0309-L",
"ATL-0312-L",
"ATL-5CD7401YB5-L",
"ATL-C9JL042-L",
"AVENDANO-LAPTOP",
"CAO-LAPTOP",
"CARBON-DESKTOP",
"CARBON-LAPTOP",
"COS-0004-L",
"COS-0140-L",
"COS-0315-L",
"COS-5CD85166ZC-L",
"COS-5CD85167XW-L",
"COS-5CD85167ZH-",
"COS-5CD92560FR-L",
"CRT",
"DAY-0001-L",
"DAY-0005-L",
"DAY-0010-L",
"DAY-0013-L",
"DAY-0016-L",
"DAY-0020-L",
"DAY-0024-L",
"DAY-0028-L",
"DAY-0032-L",
"DAY-0036-L",
"DAY-0040-L",
"DAY-0044-L",
"DAY-0051-L",
"DAY-0055-L",
"DAY-0059-L",
"DAY-0063-L",
"DAY-0068-L",
"DAY-0072-L",
"DAY-0076-L",
"DAY-0086-L",
"DAY-0090-L",
"DAY-0094-L",
"DAY-0098-L",
"DAY-0102-L",
"DAY-0106-L",
"DAY-0110-L",
"DAY-0114-L",
"DAY-0118-L",
"DAY-0122-L",
"DAY-0125-L",
"DAY-0128-L",
"DAY-0132-L",
"DAY-0135-L",
"DAY-13388-D",
"DAY-13392-D",
"DAY-13419-D",
"DAY-13451-D",
"DAY-13459-D",
"DAY-13464-D",
"DAY-13511-L",
"DAY-13513-M",
"DAY-13514-M",
"DAY-13515-M",
"DAY-13516-M",
"DAY-13517-M",
"DAY-13518-M",
"DAY-13519-M",
"DAY-13520-M",
"DAY-13521-M",
"DAY-13522-M",
"DAY-13523-M",
"DAY-13524-M",
"DAY-13590-L",
"DAY-13594-L",
"DAY-13598-L",
"DAY-13756-L",
"DAY-13767-L",
"DAY-13842-D",
"DAY-13850-D",
"DAY-13860-D",
"DAY-13889-L",
"DAY-13950-L",
"DAY-13960-L",
"DAY-13977-D",
"DAY-13998-D",
"DAY-14006-D",
"DAY-14163-L",
"DAY-14320-L",
"DAY-14334-L",
"DAY-14345-L",
"DAY-14349-D",
"DAY-14356-D",
"DAY-14362-D",
"DAY-14380-D",
"DAY-14386-D",
"DAY-14395-L",
"DC1",
"DC2",
"DESKTOP-3C8MNAP",
"DESKTOP-CIPT8SS",
"DESKTOP-D6AQVM1",
"DESKTOP-DTD0GT8",
"DESKTOP-GTH0GM7",
"DESKTOP-I8I5G9T",
"DESKTOP-K8M3V5P",
"DESKTOP-KQRM8QP",
"DESKTOP-P35FJOU",
"DESKTOP-U609JFS",
"DESKTOP-VQ9GMVF",
"DPM1",
"ELAMBERT-LAPTOP",
"ENGRD-DESKTOP",
"EX1",
"GAN-AD",
"GAN-LAPTOP",
"GEORGES-LAPTOP",
"HABER-LAPTOP",
"HATTON-LAPTOP",
"HAYESLT",
"HENDERSONLAPTOP",
"Herndon-AD",
"HERNDON-LAPTOP-OLD",
"HUDSON-LAPTOP",
"JENNEWINE",
"KAO",
"KAO-LAPTOP1",
"KEIHL",
"Lambert-AD",
"LAMBERT-LAPTOP",
"LARSON",
"LEE-LAPTOP",
"LLOYD-LAPTOP",
"LLOYD-PC",
"MAETHNER",
"MANDZAK-DT",
"MANDZAK-LAPTOP",
"MFT",
"MGB",
"MIDDENDORFLT",
"NAS01",
"NAS05",
"NYMAN-LAPTOP2",
"ONSITE",
"OSPREY-KU0STKT",
"PILGRIMS-PC",
"POBER-LAPTOP",
"PORTERFIELD-LAP",
"PUTERBAUGHLT",
"ROSS-LAPTOP",
"RS-SPARE2",
"SCHNALZER-LAPTO",
"SCIABICA",
"SENSORSPRO",
"SPARE3",
"SPRINKLE",
"SSADMIN",
"STINGRAY-SKPBRJ",
"STRICKERLT",
"TARPON-TIU7AHJ",
"THOMAS-LAPTOP",
"TPA-0297-L",
"TPA-0299-L",
"TPA-0300-L",
"TPA-0300-L",
"TPA-0303-L",
"TPA-0304-L",
"TPA-0308-L",
"TPA-0310-L",
"TPA-0313-L",
"TPA-0314-L",
"TPA-0320-L",
"TPA-0321-L",
"TPA-0322-L",
"TPA-0323-L",
"TPA-0326-L",
"TPA-0329-L",
"TPA-0329-L",
"TPA-0330-L",
"TPA-0331-L",
"TPA-0334-L",
"TPA-0336-L",
"TPA-0337-L",
"TPA-0338-L",
"TPA-0339-L",
"TPA-0340-L",
"TPA-0341-L",
"TPA-0350-L",
"TPA-13JCQQ2-L",
"TPA-2SG1N93-L",
"TPA-30RH2H2-L",
"TPA-329262353-L",
"TPA-3GBCQQ2-L",
"TPA-3GP6L72-L",
"TPA-3PHWYF2-L",
"TPA-5CD9255YY1-L",
"TPA-5CD925609C-L",
"TPA-669763953-L",
"TPA-6TXYMC2-L",
"TPA-8VMQ6S2-L",
"TPA-9S0QKC2-L",
"TPA-AA-L105",
"TPA-AA-L111",
"TPA-AA-L55",
"TPA-AA-L73",
"TPA-CD85166XF-L",
"TPA-FKQ9NN2-L",
"TPA-G1268H2-L",
"TPA-GNTSX33-L",
"TPA-HVY7353-L",
"TPA-JJQ33H2-L",
"TRAVEL3-LAPTOP",
"TROY-LAPTOP",
"VHOST1",
"VHOST2",
"VHOST4",
"VHOST5",
"VHOST6",
"VHOST7",
"VM-HOST1",
"WALKERJ",
"WALKERLT",
"WANG-LAPTOP-1",
"WATHUGALA-LAPTO",
"WWW1",
"YAHIRO-DESKTOP"
],
"Success":true
}
Get Device Details
Gets the device details that is requested via device ID
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Client ID | Jinja templated client ID. Example: {{parent_table_client_id}} | Required |
| Device ID | Jinja templated device ID. Example: {{parent_table_device_id_column}} | Required |
Output
A JSON Object containing device details.
{
"SessionGuid":"9c14182d-701a-4871-89a1-fedf16fd0fe5",
"tag":"",
"Error":"",
"LastRequestDateTime":"637547084888815760",
"NetworkControllers":[
{
"Key":"1_1",
"Value":"Global NC"
}
],
"has_error":false,
"error":null,
"Object":{
"PackageScanGuid":"2fa28a1f-a757-4c00-9684-c99ae619e188",
"Snmp":null,
"SNMPScanning":false,
"IsProbe":false,
"Template_IsDeviceSpecific":false,
"Template_Name":"Windows 10",
"SNMPScanStartTime":null,
"IsGlobalNetworkController":false,
"NetworkControllerID":1,
"NetworkControllerClientID":1,
"NetworkControllerCombinedID":"1_1",
"NetworkControllerName":"Global NC",
"NetworkControllerStatusID":3,
"PreferredNetworkControllerName":"Global NC",
"PreferredNetworkControllerID":1,
"PreferredNetworkControllerClientID":1,
"PreferredNetworkControllerCombinedID":"1_1",
"IsLicensed":true,
"DeviceLicenceType":1,
"Name":"TARPON-TIU7AHJ",
"Description":"",
"ThirdPartyRCLink":"",
"RCInfo":"<RCInfo SConnectGuid="" TVClientID="822356521" />",
"AgentID":238,
"AgentFeatureLevel":0,
"AgentType":1,
"AgentTypeExcludingLinux64":1,
"AgentIsOfficialVersion":true,
"AgentOfficialVersion":"2020.2.0.1",
"IsNewAgent":false,
"DeviceRCViewer":"RDPN",
"DeviceStatus":"The Device has no Failure SLA Tickets",
"DeviceStatusID":2,
"DeviceRefId":null,
"DeviceRefConnectionId":null,
"PatchingTicketID":0,
"Location":"TPA",
"LocationID":30,
"DeviceType":"Workstations / Windows / Windows 10",
"DeviceTypeID":387,
"Agreement":"",
"AgreementID":"-1",
"AgreementNameInherited":"",
"AgreementIDInherited":"",
"AgreementIDClientInherited":"",
"AgreementNameClientInherited":"",
"AgreementAlertState":-1,
"SecurityCenter":1,
"PatchingStatus":5,
"Vendor":"Dell",
"VendorID":115,
"BusinessSystemNames":"",
"RoleNames":"",
"OwnerID":0,
"Owner":"",
"LifeCycleStateID":0,
"LifeCycleState":"",
"SupplierID":0,
"Supplier":"",
"WarrantyTypeID":0,
"WarrantyType":"",
"IPAddress":"192.168.201.189",
"ExtIPAddress":"66.199.12.35",
"MacAddress":"54-BF-64-9F-96-3E, 0C-96-E6-21-28-10, 0C-96-E6-21-28-0F, 0E-96-E6-21-28-0F, 1E-96-E6-21-28-0F",
"HostName":"TARPON-TIU7AHJ",
"LogonUserName":"",
"LogonPassword":"",
"AgentStatusID":1,
"AgentStatusMessage":"Agent OK ",
"FullAgentStatusMessage":"Standard Agent OK",
"DeviceClassID":0,
"DeviceClassName":"",
"Version":"2020.2.0.1",
"IsNetworkControllerAgent":false,
"DeviceUpTime":"6 Days, 20 Hours, 55 Minutes",
"DeviceUpTimeLive":"8 Days, 22 Hours, 40 Minutes",
"DeviceUpTimeInt":7728573646581,
"AgentLastConnected":"< 1 Minute",
"AgentLastConnectedDate":1619111688899,
"FQDN":"Tarpon-TIU7AHJ",
"CurrentUser":"N/A",
"PurchaseDate":"",
"PurchaseDateString":"Jan 1 0001 00:00:00",
"PurchaseDateStringSeparateByComa":"",
"WarrantyExpiry":"",
"WarrantyExpiryString":"Jan 1 0001 00:00:00",
"WarrantyExpiryStringSeparateByComa":"",
"LeaseExpiry":"",
"LeaseExpiryString":"Jan 1 0001 00:00:00",
"LeaseExpiryStringSeparateByComa":"",
"ServiceTag":"Dell Inc.",
"SerialNumber":"5NFL9T2",
"Notes":"",
"Model":"OptiPlex 3060",
"IsMaintenanceMode":false,
"MaintenanceMode":0,
"NeedsReboot":false,
"ClientID":6,
"IsClientUsingGlobalPassword":false,
"ClientName":"Arctos",
"ClientInMaintenanceMode":false,
"IsGlobalRCPasswordSet":false,
"VNCState":{
"AgentID":238,
"ClientID":6,
"DeviceID":241,
"AgentStatusID":1,
"IsAgentLicensed":true,
"HasVNCInstalled":true,
"IsVNCInUse":false,
"IsRemoteControlInstalling":false,
"CanInstallVNC":true,
"AllowedMethodsWithWarnings":1,
"RCOptionList":[
{
"Code":"TVRC",
"DisplayName":"Team Viewer",
"SLAClass":0
},
{
"Code":"SPLASH",
"DisplayName":"Splashtop Business",
"SLAClass":3
},
{
"Code":"NAVRC",
"DisplayName":"Naverisk RC",
"SLAClass":0
}
],
"CanVNC":true,
"CanRDP":true,
"AgentCanRDP":false,
"AgentCanVNC":false,
"AgentCanSConnect":false,
"AgentCanTViewer":true,
"AgentCanSplashtop":false,
"AgentCanNavRC":true,
"AgentCanSSH":false,
"SecondaryIdentifier":6,
"TertiaryIdentifier":241,
"CombinedID":"238_6_241",
"PrimaryIdentifier":238,
"FillItemOptionWhenItemIsRemovedFromCurrentPage":"None"
},
"RCUser":"",
"RCOptionList":[
{
"Code":"TVRC",
"DisplayName":"Team Viewer",
"SLAClass":0
},
{
"Code":"SPLASH",
"DisplayName":"Splashtop Business",
"SLAClass":3
},
{
"Code":"NAVRC",
"DisplayName":"Naverisk RC",
"SLAClass":0
}
],
"CanVNC":true,
"CanRDP":true,
"ActiveMAC":"0C:96:E6:21:28:0F",
"ScreenConnectURL":"/Host#Access/All%20Machines///Join",
"AlertProfileCombinedID":"",
"AlertProfileName":"",
"LastUserName":"DavidChristensen",
"AntiVirusSLA":1,
"AntiVirusDetail":"Bitdefender Endpoint Security Tools Antimalware",
"AntiVirusEnabled":1,
"AntiVirusUpdated":1,
"FirewallSLA":1,
"FirewallDetail":"Bitdefender Endpoint Security Tools Firewall",
"FirewallEnabled":1,
"FirewallUpdated":0,
"AntiSpywareSLA":1,
"AntiSpywareDetail":"Bitdefender Endpoint Security Tools Antimalware",
"AntiSpywareEnabled":1,
"AntiSpywareUpdated":1,
"SoftwareListShort":"Igor Pavlov / 7-Zip 19.00 (x64 edition) / 19.00.00.0\nAdobe Systems Incorporated / Adobe Acrobat Rea",
"SecondaryIdentifier":6,
"IsNew":false,
"CombinedID":"241_6",
"PrimaryIdentifier":241,
"FillItemOptionWhenItemIsRemovedFromCurrentPage":"None"
},
"ClientID":1,
"Success":true,
"CannedTextReplacers":[
"",
"Device.Description",
"TARPON-TIU7AHJ",
"Device.Name",
"TARPON-TIU7AHJ",
"DeviceName",
"Workstations / Windows / Windows 10",
"DeviceTypeName",
"",
"Agreement",
"",
"AgreementInherited",
"",
"BusinessSystemNames",
"192.168.201.189",
"Device.IPAddress",
"54-BF-64-9F-96-3E, 0C-96-E6-21-28-10, 0C-96-E6-21-28-0F, 0E-96-E6-21-28-0F, 1E-96-E6-21-28-0F",
"Device.MacAddress",
"N/A",
"Device.CurrentUser",
"DavidChristensen",
"Device.LastUser",
"",
"Device.Owner",
"1/1/0001 12:00:00 AM",
"Device.PurchaseDate",
"1/1/0001 12:00:00 AM",
"Device.WarrantyExpiry",
"1/1/0001 12:00:00 AM",
"Device.LeaseExpiry",
"Dell Inc.",
"Device.ServiceTag",
"5NFL9T2",
"Device.SerialNumber",
"",
"Device.Notes",
"Microsoft Windows 10 Pro",
"Device.OperatingSystem",
"OptiPlex 3060",
"Device.Model",
"<Hardware><CPU><Processor>Intel Core i5-8500T CPU @ 2.10GHz</Processor></CPU><Memory><Slot>DIMM1</Slot><Size>8192 MB</Size><SpeedMHz>2666</SpeedMHz></Memory><Memory><Slot>~</Slot><Size>0</Size><SpeedMHz>N/A</SpeedMHz></Memory><HDD><Name>C:</Name><Size>236.73 GB</Size><FreeSpace>147.033 GB</FreeSpace></HDD><OSInfo><Name>Microsoft Windows 10 Pro</Name><InstallDate>1/19/2021 12:08:52 PM</InstallDate><Serial>00331-10000-00001-AA439</Serial><ServicePack>0</ServicePack><Version>10.0.19042</Version><OSArchitecture>64-bit</OSArchitecture></OSInfo></Hardware>",
"Device.Remarks",
"No",
"Device.IsMaintenanceMode",
"",
"Device.WarrantyType",
"",
"Device.Supplier",
"TPA",
"Device.Location",
"",
"Device.LifeCycleState",
"",
"Device.DeviceClassName",
"Dell",
"Device.Vendor",
"2",
"OwnerClient.ClientTypeID",
"Arctos",
"OwnerClient.Name",
"",
"OwnerClient.Description",
"",
"OwnerClient.Industry",
"Eastern Standard Time;-300;(UTC-05:00) Eastern Time (US & Canada);Eastern Standard Time;Eastern Daylight Time;[01:01:0001;12:31:2006;60;[0;02:00:00;4;1;0;];[0;02:00:00;10;5;0;];][01:01:2007;12:31:9999;60;[0;02:00:00;3;2;0;];[0;02:00:00;11;1;0;];];",
"OwnerClient.TimeZoneOffset",
"No",
"OwnerClient.IsMaintenanceMode",
"17",
"OwnerClient.SecurityWarningDelay",
"24",
"OwnerClient.SecurityThreatDelay",
"31",
"OwnerClient.SecurityFailureDelay",
"",
"OwnerClient.PatchCategoryExceptions",
"Critical Updates; Definition Updates; Drivers; Feature Packs; Microsoft Defender Antivirus; Security Updates; Update Rollups; Updates; Upgrades;",
"OwnerClient.PatchCategoryAuthorisations",
"Standard",
"OwnerClient.LicenseType",
"Rob Sprinkle",
"OwnerClient.PrimaryContact.DisplayName",
"[email protected]",
"OwnerClient.PrimaryContact.Email",
"",
"OwnerClient.BillingAddress",
"",
"OwnerClient.PrimaryContact.Phone",
"",
"OwnerClient.PrimaryContact.Mobile",
"",
"OwnerClient.PrimaryContact.Role"
]
}
Get Ticket List
This operation gets the list of tickets that the current user is allowed to see.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Include States | Jinja-templated command separated ticket states. Possible Values: [Active, Assigned, Closed, Archived, AutoClosed]. Example: Active, Assigned | Required |
| Limit | Limit number of tickets. Default is 10. | Required |
| Monitor List | Represents the list of monitors. Default is (False). | Required |
| Console Type | Represents the console type of returned tickets. Default is All. | Required |
| SLA Class ID Filter | Jinja-templated command separated SLA class ID used to filter tickets. Available values are: [Performance, Availability, Patching, Backup, Support, Security, Scheduling, Sales]. Example: Performance, Availability. Default is to not include this filter. | Required |
| SLA Status ID Filter | Jinja-templated command separated SLA status ID used to filter tickets. Available values are: [Warning, Threat, Failure, Information]. Example: Warning, Threat. Default is to not include this filter. | Required |
| Sort Column | Select sorting column. Default is (LastAlert). | Required |
| Sort Direction | Select sorting direction. Default is (Ascending). | Required |
Output
An array of tickets, with each ticket in different row.
{
"TicketDescription":"PORTERFIELD-LAP has raised RAM (Physical) utilisation of 83% exceeded 80% continuously over 2 minutes",
"IncidentStateID":1,
"WhenContactedString":"",
"WhenCreated":1618932934674,
"SouceEmailAddress":null,
"SLASeverityName":"Warning",
"VNCState":{
"AgentCanNavRC":true,
"AgentCanRDP":false,
"AgentCanSConnect":false,
"AgentCanSSH":false,
"AgentCanSplashtop":false,
"AgentCanTViewer":true,
"AgentCanVNC":false,
"AgentID":26,
"AgentStatusID":1,
"AllowedMethodsWithWarnings":1,
"CanInstallVNC":true,
"CanRDP":true,
"CanVNC":true,
"ClientID":6,
"CombinedID":"26_6_26",
"DeviceID":26,
"FillItemOptionWhenItemIsRemovedFromCurrentPage":"None",
"HasVNCInstalled":true,
"IsAgentLicensed":true,
"IsRemoteControlInstalling":false,
"IsVNCInUse":false,
"PrimaryIdentifier":26,
"RCOptionList":[
{
"Code":"TVRC",
"DisplayName":"Team Viewer",
"SLAClass":0
},
{
"Code":"SPLASH",
"DisplayName":"Splashtop Business",
"SLAClass":3
},
{
"Code":"NAVRC",
"DisplayName":"Naverisk RC",
"SLAClass":0
}
],
"SecondaryIdentifier":6,
"TertiaryIdentifier":26
},
"WhenScheduledMonth":1,
"WhenScheduledSecond":0,
"JobDurationString":"",
"WhenUpdated":1619111959895,
"WhenCreatedString":"Apr 20 2021 15:35:34",
"Duration":"< 1 Minute",
"Device_Snmp":false,
"TimeSinceUpdated":"< 1 Minute",
"DefaultNoteAgreementID":"",
"Device_ClientInMaintenanceMode":false,
"PrimaryIdentifier":5527,
"OwnerUserEmail":null,
"DeviceClientName":"Arctos",
"JobDuration":0,
"Device_AgentFeatureLevel":0,
"Device_NeedsReboot":false,
"IncidentCombinedID":"5527_6",
"LastReopenedDateTime":1619111959894,
"SLASeverityID":1,
"IncidentSubject":"Physical",
"WhenUpdatedString":"Apr 22 2021 17:19:19",
"OwnerUserDisplayName":null,
"DeviceLicenceType":1,
"SLAClassCombinedId":"1",
"SecondaryUserCombinedIDList":"",
"OwnerUserCombinedID":"10_6",
"SecondaryIdentifier":6,
"AgreementAlertState":0,
"HistoryCount":51,
"IsNew":false,
"TicketCategoriesList":[
],
"Client_EmailReply":"",
"Client_LockCostPerHour":0,
"BusinessSystemNamesList":[
],
"SecondaryUserNameList":"",
"IncidentTypeName":"Incident",
"DurationMilliseconds":10841,
"ScheduleType":0,
"MillisecondsSinceCreated":179036061,
"has_error":false,
"IncidentTypeId":"1",
"isScheduled":false,
"IncidentIdentifier":"Arctos-5527",
"Person":null,
"error":null,
"WhenContacted":null,
"ClientName":"Arctos",
"TicketCategories":[
],
"DisplayLocation":"LAX",
"FillItemOptionWhenItemIsRemovedFromCurrentPage":"None",
"CombinedID":"5527_6",
"TicketCategoriesNameList":"",
"IsBillable":false,
"TicketCategory":null,
"MillisecondsSinceContacted":0,
"ClientHasProject":false,
"AgreementInherited":"",
"ClientID":6,
"WhenScheduledDay":1,
"BillingStatus":"Non-billable",
"FileIDs":"",
"SLAClass":"Performance",
"AgreementInheritedID":"",
"ProjectName":null,
"WhenScheduled":"",
"TimeSinceCreated":"2 Days, 1 Hour, 43 Minutes",
"TicketStatus":null,
"WhenScheduledMinute":0,
"DeviceClientID":6,
"DeviceTypeName":"Workstations / Windows / Windows 10",
"IncidentSubSource":"RAM",
"ClientPRStatus":5,
"IncidentDescription":"Reopened - (PORTERFIELD-LAP has raised RAM (Physical) utilisation of 83% exceeded 80% continuously over 2 minutes)",
"FileCount":0,
"TimeSinceContacted":"< 1 Minute",
"OwnerUserID":"10",
"TicketDueDate":null,
"DeviceName":"PORTERFIELD-LAP",
"DeviceTypeID":387,
"Client_PRStatus_Name":"Good",
"IncidentID":5527,
"Client_PRStatus_Icon":"1",
"WhenScheduledHour":0,
"WhenScheduledYear":1,
"TicketPriority":null,
"Agreement":"",
"ScheduleTicketDurationInMinutes":0,
"IsAssignedToProject":false,
"OwnerUserName":"__SYSTEM_USER__",
"DeviceID":26,
"ProjectID":0,
"IncidentSubSourceID":3,
"IncidentSource":"Device",
"MillisecondsSinceUpdated":10840,
"TicketJobType":null,
"TicketSource":null,
"Device_MaintinenceMode":0,
"SecondaryUserIntList":[
],
"Device_AgentStatusID":1,
"IncidentStateName":"Unassigned"
}
Get Ticket Histories
This operation gets the history list of the ticket
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Incident ID | Jinja-templated incident ID. Example: {{parent_table_incident_id_column}} | Required |
| Client ID | Jinja-templated client ID of the owner client. Example: {{parent_table_client_id_column}} | Required |
Output
Returns array of ticket histories, with each ticket history in different row.
{
"IncidentStateID":1,
"Username":"__SYSTEM_USER__",
"StartDateTime":null,
"Quantity":0,
"IsPublic":true,
"DurationString":"",
"TimeAmount":0,
"QuaternaryIdentifier":1,
"Duration":null,
"ExpenseAmount":null,
"SeverityName":"Warning",
"ThumbNail":[
],
"HistoryTypeID":1,
"ShortSummary":"MCMURCHY has raised RAM (Physical) utilisation of 81% exceeded 80% continuously over 2 minutes",
"StartDateTimeString":"",
"PrimaryIdentifier":9099,
"Expense":null,
"TertiaryIdentifier":441,
"IncidentCombinedID":"441_6",
"WhenActionedString":"Dec 10 2020 20:05:41",
"HistoryTypeName":"History",
"SecondaryIdentifier":6,
"Client_LockCostPerHour":0,
"CostPerHour":null,
"IsInvoiced":false,
"IsReadyToInvoice":false,
"has_error":false,
"error":null,
"FillItemOptionWhenItemIsRemovedFromCurrentPage":"None",
"CombinedID":"9099_6_441_1",
"IsBillable":null,
"Attachment":[
],
"InvoiceID":null,
"ClientID":6,
"FileIDs":"",
"TechnicianCombinedID":"",
"WhenActioned":1607630741310,
"TechnicianName":"",
"FileCount":0,
"IncidentID":441,
"SeverityID":1,
"Agreement":null,
"Action":"MCMURCHY has raised RAM (Physical) utilisation of 81% exceeded 80% continuously over 2 minutes",
"IncidentStateName":"Unassigned"
}
Create Manual Ticket
This operation creates a manual ticket.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Client ID | Jinja-templated client ID. Example: {{parent_table_client_id}} | Required |
| Trigger | Jinja-templated trigger. Example: {{parent_table_trigger}} | Required |
| Description | Jinja-templateddescription.Example: {{parent_table_description}}. | Required |
| Trigger Type | Jinja-templated trigger type.Possible values:[Once, Daily, Weekly, Monthly] Example: {{parent_table_trigger_type} | Required |
| Ticket Incident State ID | Jinja-templated ticket incident state id. Possible values:[Unassigned, Assigned, Close, Archived] Example:{{parent_table_state_id}} | Required |
| Ticket Type | Jinja-templated ticket type. Possible values: [Incident, Problem, ServiceCell, Change, Project] Example: {{parent_table_ticket_type}}. | Required |
| Device ID | Jinja-templated device ID. Example: {{parent_table_device_id_column}}. | Required |
| SlaClass ID | Jinja-templated SlaClass ID. Possible values: [Performance, Availability, Security, Backup, Support, Antivirus, Sales]. Example: {{parent_table_sla_class_id}}. | Required |
| SlaStatus ID | Jinja-templated SlaStatus ID. Possible values: [Warning, Threat, Failure, Information]. Example: {{parent_table_sla_status_id}}. | Required |
| Ticket Category ID | Jinja-templated ticket category ID. | Required |
| User ID | Jinja-templated user ID. | Required |
| Ticket Source ID | Jinja-templated ticket source ID. | Required |
| Ticket Job Type ID | Jinja-templated ticket job type ID. | Required |
| Ticket Status ID | Jinja-templated ticket status ID. | Required |
| Trigger Once Date Time | Jinja-templated trigger once date time. Example: 2021-05-27 08:59:00 | Required |
| Trigger Daily Recurs Every | Jinja-templated trigger daily recurs every. Example: 1 | Required |
| Trigger Daily Occurs Time | Jinja-templated trigger daily occurs time.Example: 14:44 | Required |
| Trigger Daily Start Date | Jinja-templated trigger daily start date. Example : 2021-05-26 | Required |
| Trigger Daily End Date | Jinja-templated trigger daily end date. Example: 2021-05-26 | Required |
| Trigger Weekly Recurs Every | Jinja-templated trigger weekly recurs every. Example: 1 | Required |
| Trigger Weekly Week Day | Jinja-templated trigger weekly week day. Example: 1 | Required |
| Trigger Weekly Occurs Time | Jinja-templated trigger weekly occurs time. Example: 15:36 | Required |
| Trigger Weekly Start Date | Jinja-templated trigger weekly start date. Example: 2021-05-26 | Required |
| Trigger Weekly End Date | Jinja-templated trigger weekly end date. Example: 2021-05-26 | Required |
| Trigger Monthly Recurs Every Day | Jinja templated trigger monthly recurs every day. Example: 1 | Required |
| Trigger Monthly Recurs Every Month | Jinja-templated trigger monthly recurs every month. Example: 1 | Required |
| Trigger Monthly Occurs Time | Jinja-templated trigger monthly occurs time. Example: 15:23 | Required |
| Trigger Monthly Start Date | Jinja-templated trigger monthly start date. Example: 2021-05-26 | Required |
| Trigger Monthly End Date | Jinja-templated trigger monthly end date. Example: 2021-05-26 | Required |
Output
JSON containing the following items:
Create Manual Ticket For devices
This operation creates a manual ticket.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
| Input Name | Description | Required |
|---|---|---|
| Client ID | Jinja-templated client ID. Example: {{parent_table_client_id}} | Required |
| Device ID List | Jinja-templated device ID list. | Required |
| Trigger | Jinja-templated trigger. | Required |
| Description | Jinja-templated description. | Required |
| Ticket Job Type ID | Jinja-templated ticket job type ID. | Required |
| SlaClass ID | Jinja-templated SlaClass ID. Possible values: [Performance, Availability, Security, Backup, Support, Antivirus, Sales]. Example: {{parent_table_sla_class_id}}. | Required |
| SlaStatus ID | Jinja-templated SlaStatus ID. Possible values: [Warning, Threat, Failure, Information]. Example: {{parent_table_sla_status_id}}. | Required |
| User ID | Jinja-templated user ID. | Required |
| Ticket Source ID | Jinja-templated ticket source ID. | Required |
| Ticket Category ID | Jinja-templated ticket category ID. | Required |
| Ticket Status ID | Jinja-templated ticket status ID. | Required |
Output
A JSON object containing the following items:
Updated 11 months ago