Naverisk

Automating IT Services. Naverisk has been helping MSPs and IT Pros deliver first-class IT services.

Integration with LogicHub

Connecting with Naverisk

To connect to Naverisk following details are required:

  • Label: Connection name.
  • Reference Values: Define variables here to templatize integration connections and actions. For example, you can use https://www.{{hostname}}.com where, hostname is a variable defined in this input. For more information on how to add data, see 'Add Data' Input Type for Integrations.
  • Host: Host of your Naverisk instance. Eg: https://www.mynaveriskdomain.com
  • Username: The username used to connect to the instance
  • Password: The password used to connect to the instance

Actions with Naverisk

Get Client List

Gets the list of clients that the current user is allowed to see

Inputs to this Action

  • Connection: Choose a connection that you have created.

Output of Action
JSON containing values of all the client names.

{
   "Keys":[
      "6",
      "8",
      "9",
      "7",
      "3",
      "1"
   ],
   "SessionGuid":"a91fb9aa-d1d9-4ee0-a1ed-4f8e7184ba8c",
   "tag":null,
   "Error":"",
   "LastRequestDateTime":"637546786107186230",
   "has_error":false,
   "error":null,
   "ClientID":1,
   "Values":[
      "Arctos",
      "CAT",
      "NCC",
      "Splunk Deployment",
      "WaterLeaf",
      "Waterleaf International LLC"
   ],
   "Success":true
}

Get Device List

Gets the list of devices that the given client is allowed to see

Inputs to this Action

  • Connection: Choose a connection that you have created.
  • Jinja Template Client ID: Jinja templated client ID. Example: {{parent_table_client_id}}

Output of Action
JSON containing values of all the devices under the selected client.

{
   "Keys":[
      "247_6",
      "1336_6",
      "1335_6",
      "216_6",
      "146_6",
      "28_6",
      "262_6",
      "1341_6",
      "147_6",
      "235_6",
      "236_6",
      "188_6",
      "284_6",
      "154_6",
      "65_6",
      "270_6",
      "1316_6",
      "120_6",
      "151_6",
      "149_6",
      "118_6",
      "92_6",
      "1317_6",
      "229_6",
      "1347_6",
      "1318_6",
      "1320_6",
      "1319_6",
      "237_6",
      "1356_6",
      "85_6",
      "29_6",
      "153_6",
      "1359_6",
      "174_6",
      "1362_6",
      "184_6",
      "271_6",
      "191_6",
      "190_6",
      "189_6",
      "205_6",
      "209_6",
      "208_6",
      "207_6",
      "218_6",
      "217_6",
      "220_6",
      "278_6",
      "280_6",
      "279_6",
      "285_6",
      "286_6",
      "287_6",
      "293_6",
      "297_6",
      "295_6",
      "298_6",
      "299_6",
      "305_6",
      "306_6",
      "307_6",
      "63_6",
      "84_6",
      "68_6",
      "64_6",
      "303_6",
      "70_6",
      "272_6",
      "1339_6",
      "1324_6",
      "1329_6",
      "1325_6",
      "1328_6",
      "1326_6",
      "1323_6",
      "1337_6",
      "1322_6",
      "1327_6",
      "1321_6",
      "1331_6",
      "1346_6",
      "40_6",
      "51_6",
      "269_6",
      "275_6",
      "302_6",
      "21_6",
      "1366_6",
      "268_6",
      "312_6",
      "1333_6",
      "30_6",
      "105_6",
      "31_6",
      "1330_6",
      "316_6",
      "1355_6",
      "104_6",
      "1364_6",
      "1350_6",
      "315_6",
      "1349_6",
      "201_6",
      "1332_6",
      "233_6",
      "234_6",
      "1365_6",
      "215_6",
      "98_6",
      "202_6",
      "24_6",
      "213_6",
      "1353_6",
      "139_6",
      "231_6",
      "117_6",
      "187_6",
      "238_6",
      "126_6",
      "148_6",
      "1360_6",
      "259_6",
      "103_6",
      "100_6",
      "123_6",
      "130_6",
      "93_6",
      "119_6",
      "257_6",
      "121_6",
      "1348_6",
      "36_6",
      "177_6",
      "116_6",
      "89_6",
      "258_6",
      "110_6",
      "72_6",
      "99_6",
      "131_6",
      "134_6",
      "91_6",
      "276_6",
      "129_6",
      "199_6",
      "198_6",
      "55_6",
      "240_6",
      "239_6",
      "101_6",
      "90_6",
      "243_6",
      "162_6",
      "114_6",
      "26_6",
      "81_6",
      "141_6",
      "313_6",
      "108_6",
      "56_6",
      "137_6",
      "1363_6",
      "186_6",
      "78_6",
      "244_6",
      "41_6",
      "241_6",
      "122_6",
      "210_6",
      "288_6",
      "274_6",
      "87_6",
      "260_6",
      "136_6",
      "311_6",
      "22_6",
      "86_6",
      "1334_6",
      "206_6",
      "226_6",
      "227_6",
      "228_6",
      "1340_6",
      "1343_6",
      "1352_6",
      "261_6",
      "255_6",
      "265_6",
      "304_6",
      "282_6",
      "289_6",
      "290_6",
      "291_6",
      "300_6",
      "277_6",
      "157_6",
      "308_6",
      "169_6",
      "175_6",
      "96_6",
      "97_6",
      "158_6",
      "1342_6",
      "1358_6",
      "167_6",
      "159_6",
      "222_6",
      "161_6",
      "23_6",
      "166_6",
      "71_6",
      "16_6",
      "170_6",
      "176_6",
      "163_6",
      "33_6",
      "160_6",
      "314_6",
      "127_6",
      "124_6",
      "192_6",
      "193_6",
      "197_6",
      "194_6",
      "195_6",
      "196_6",
      "150_6",
      "73_6",
      "107_6",
      "27_6",
      "102_6",
      "230_6",
      "132_6"
   ],
   "SessionGuid":"16dd0d47-2b6c-4612-aef9-9aca617a900b",
   "tag":null,
   "Error":"",
   "LastRequestDateTime":"637547066745416730",
   "has_error":false,
   "error":null,
   "ClientID":1,
   "Values":[
      "015818592257",
      "5CD7429B00",
      "5CD81282SZ",
      "7R99N53",
      "ACTA-FILE",
      "AFG-0307-L",
      "AFG-0311-L",
      "AFG-0328-L",
      "AIMS",
      "APP3",
      "APP4",
      "ARC",
      "ARCTOS-69763953",
      "ATL-0309-L",
      "ATL-0312-L",
      "ATL-5CD7401YB5-L",
      "ATL-C9JL042-L",
      "AVENDANO-LAPTOP",
      "CAO-LAPTOP",
      "CARBON-DESKTOP",
      "CARBON-LAPTOP",
      "COS-0004-L",
      "COS-0140-L",
      "COS-0315-L",
      "COS-5CD85166ZC-L",
      "COS-5CD85167XW-L",
      "COS-5CD85167ZH-",
      "COS-5CD92560FR-L",
      "CRT",
      "DAY-0001-L",
      "DAY-0005-L",
      "DAY-0010-L",
      "DAY-0013-L",
      "DAY-0016-L",
      "DAY-0020-L",
      "DAY-0024-L",
      "DAY-0028-L",
      "DAY-0032-L",
      "DAY-0036-L",
      "DAY-0040-L",
      "DAY-0044-L",
      "DAY-0051-L",
      "DAY-0055-L",
      "DAY-0059-L",
      "DAY-0063-L",
      "DAY-0068-L",
      "DAY-0072-L",
      "DAY-0076-L",
      "DAY-0086-L",
      "DAY-0090-L",
      "DAY-0094-L",
      "DAY-0098-L",
      "DAY-0102-L",
      "DAY-0106-L",
      "DAY-0110-L",
      "DAY-0114-L",
      "DAY-0118-L",
      "DAY-0122-L",
      "DAY-0125-L",
      "DAY-0128-L",
      "DAY-0132-L",
      "DAY-0135-L",
      "DAY-13388-D",
      "DAY-13392-D",
      "DAY-13419-D",
      "DAY-13451-D",
      "DAY-13459-D",
      "DAY-13464-D",
      "DAY-13511-L",
      "DAY-13513-M",
      "DAY-13514-M",
      "DAY-13515-M",
      "DAY-13516-M",
      "DAY-13517-M",
      "DAY-13518-M",
      "DAY-13519-M",
      "DAY-13520-M",
      "DAY-13521-M",
      "DAY-13522-M",
      "DAY-13523-M",
      "DAY-13524-M",
      "DAY-13590-L",
      "DAY-13594-L",
      "DAY-13598-L",
      "DAY-13756-L",
      "DAY-13767-L",
      "DAY-13842-D",
      "DAY-13850-D",
      "DAY-13860-D",
      "DAY-13889-L",
      "DAY-13950-L",
      "DAY-13960-L",
      "DAY-13977-D",
      "DAY-13998-D",
      "DAY-14006-D",
      "DAY-14163-L",
      "DAY-14320-L",
      "DAY-14334-L",
      "DAY-14345-L",
      "DAY-14349-D",
      "DAY-14356-D",
      "DAY-14362-D",
      "DAY-14380-D",
      "DAY-14386-D",
      "DAY-14395-L",
      "DC1",
      "DC2",
      "DESKTOP-3C8MNAP",
      "DESKTOP-CIPT8SS",
      "DESKTOP-D6AQVM1",
      "DESKTOP-DTD0GT8",
      "DESKTOP-GTH0GM7",
      "DESKTOP-I8I5G9T",
      "DESKTOP-K8M3V5P",
      "DESKTOP-KQRM8QP",
      "DESKTOP-P35FJOU",
      "DESKTOP-U609JFS",
      "DESKTOP-VQ9GMVF",
      "DPM1",
      "ELAMBERT-LAPTOP",
      "ENGRD-DESKTOP",
      "EX1",
      "GAN-AD",
      "GAN-LAPTOP",
      "GEORGES-LAPTOP",
      "HABER-LAPTOP",
      "HATTON-LAPTOP",
      "HAYESLT",
      "HENDERSONLAPTOP",
      "Herndon-AD",
      "HERNDON-LAPTOP-OLD",
      "HUDSON-LAPTOP",
      "JENNEWINE",
      "KAO",
      "KAO-LAPTOP1",
      "KEIHL",
      "Lambert-AD",
      "LAMBERT-LAPTOP",
      "LARSON",
      "LEE-LAPTOP",
      "LLOYD-LAPTOP",
      "LLOYD-PC",
      "MAETHNER",
      "MANDZAK-DT",
      "MANDZAK-LAPTOP",
      "MFT",
      "MGB",
      "MIDDENDORFLT",
      "NAS01",
      "NAS05",
      "NYMAN-LAPTOP2",
      "ONSITE",
      "OSPREY-KU0STKT",
      "PILGRIMS-PC",
      "POBER-LAPTOP",
      "PORTERFIELD-LAP",
      "PUTERBAUGHLT",
      "ROSS-LAPTOP",
      "RS-SPARE2",
      "SCHNALZER-LAPTO",
      "SCIABICA",
      "SENSORSPRO",
      "SPARE3",
      "SPRINKLE",
      "SSADMIN",
      "STINGRAY-SKPBRJ",
      "STRICKERLT",
      "TARPON-TIU7AHJ",
      "THOMAS-LAPTOP",
      "TPA-0297-L",
      "TPA-0299-L",
      "TPA-0300-L",
      "TPA-0300-L",
      "TPA-0303-L",
      "TPA-0304-L",
      "TPA-0308-L",
      "TPA-0310-L",
      "TPA-0313-L",
      "TPA-0314-L",
      "TPA-0320-L",
      "TPA-0321-L",
      "TPA-0322-L",
      "TPA-0323-L",
      "TPA-0326-L",
      "TPA-0329-L",
      "TPA-0329-L",
      "TPA-0330-L",
      "TPA-0331-L",
      "TPA-0334-L",
      "TPA-0336-L",
      "TPA-0337-L",
      "TPA-0338-L",
      "TPA-0339-L",
      "TPA-0340-L",
      "TPA-0341-L",
      "TPA-0350-L",
      "TPA-13JCQQ2-L",
      "TPA-2SG1N93-L",
      "TPA-30RH2H2-L",
      "TPA-329262353-L",
      "TPA-3GBCQQ2-L",
      "TPA-3GP6L72-L",
      "TPA-3PHWYF2-L",
      "TPA-5CD9255YY1-L",
      "TPA-5CD925609C-L",
      "TPA-669763953-L",
      "TPA-6TXYMC2-L",
      "TPA-8VMQ6S2-L",
      "TPA-9S0QKC2-L",
      "TPA-AA-L105",
      "TPA-AA-L111",
      "TPA-AA-L55",
      "TPA-AA-L73",
      "TPA-CD85166XF-L",
      "TPA-FKQ9NN2-L",
      "TPA-G1268H2-L",
      "TPA-GNTSX33-L",
      "TPA-HVY7353-L",
      "TPA-JJQ33H2-L",
      "TRAVEL3-LAPTOP",
      "TROY-LAPTOP",
      "VHOST1",
      "VHOST2",
      "VHOST4",
      "VHOST5",
      "VHOST6",
      "VHOST7",
      "VM-HOST1",
      "WALKERJ",
      "WALKERLT",
      "WANG-LAPTOP-1",
      "WATHUGALA-LAPTO",
      "WWW1",
      "YAHIRO-DESKTOP"
   ],
   "Success":true
}

Get Device Details

Gets the device details that is requested via device ID

Inputs to this Action

  • Connection: Choose a connection that you have created.
  • Jinja Template Client ID: Jinja templated client ID. Example: {{parent_table_client_id}}
  • Jinja Template Device ID: Jinja templated device ID. Example: {{parent_table_device_id_column}}

Output of Action
JSON Object containing device details.

{
   "SessionGuid":"9c14182d-701a-4871-89a1-fedf16fd0fe5",
   "tag":"",
   "Error":"",
   "LastRequestDateTime":"637547084888815760",
   "NetworkControllers":[
      {
         "Key":"1_1",
         "Value":"Global NC"
      }
   ],
   "has_error":false,
   "error":null,
   "Object":{
      "PackageScanGuid":"2fa28a1f-a757-4c00-9684-c99ae619e188",
      "Snmp":null,
      "SNMPScanning":false,
      "IsProbe":false,
      "Template_IsDeviceSpecific":false,
      "Template_Name":"Windows 10",
      "SNMPScanStartTime":null,
      "IsGlobalNetworkController":false,
      "NetworkControllerID":1,
      "NetworkControllerClientID":1,
      "NetworkControllerCombinedID":"1_1",
      "NetworkControllerName":"Global NC",
      "NetworkControllerStatusID":3,
      "PreferredNetworkControllerName":"Global NC",
      "PreferredNetworkControllerID":1,
      "PreferredNetworkControllerClientID":1,
      "PreferredNetworkControllerCombinedID":"1_1",
      "IsLicensed":true,
      "DeviceLicenceType":1,
      "Name":"TARPON-TIU7AHJ",
      "Description":"",
      "ThirdPartyRCLink":"",
      "RCInfo":"<RCInfo SConnectGuid="" TVClientID="822356521" />",
      "AgentID":238,
      "AgentFeatureLevel":0,
      "AgentType":1,
      "AgentTypeExcludingLinux64":1,
      "AgentIsOfficialVersion":true,
      "AgentOfficialVersion":"2020.2.0.1",
      "IsNewAgent":false,
      "DeviceRCViewer":"RDPN",
      "DeviceStatus":"The Device has no Failure SLA Tickets",
      "DeviceStatusID":2,
      "DeviceRefId":null,
      "DeviceRefConnectionId":null,
      "PatchingTicketID":0,
      "Location":"TPA",
      "LocationID":30,
      "DeviceType":"Workstations / Windows / Windows 10",
      "DeviceTypeID":387,
      "Agreement":"",
      "AgreementID":"-1",
      "AgreementNameInherited":"",
      "AgreementIDInherited":"",
      "AgreementIDClientInherited":"",
      "AgreementNameClientInherited":"",
      "AgreementAlertState":-1,
      "SecurityCenter":1,
      "PatchingStatus":5,
      "Vendor":"Dell",
      "VendorID":115,
      "BusinessSystemNames":"",
      "RoleNames":"",
      "OwnerID":0,
      "Owner":"",
      "LifeCycleStateID":0,
      "LifeCycleState":"",
      "SupplierID":0,
      "Supplier":"",
      "WarrantyTypeID":0,
      "WarrantyType":"",
      "IPAddress":"192.168.201.189",
      "ExtIPAddress":"66.199.12.35",
      "MacAddress":"54-BF-64-9F-96-3E, 0C-96-E6-21-28-10, 0C-96-E6-21-28-0F, 0E-96-E6-21-28-0F, 1E-96-E6-21-28-0F",
      "HostName":"TARPON-TIU7AHJ",
      "LogonUserName":"",
      "LogonPassword":"",
      "AgentStatusID":1,
      "AgentStatusMessage":"Agent OK ",
      "FullAgentStatusMessage":"Standard Agent OK",
      "DeviceClassID":0,
      "DeviceClassName":"",
      "Version":"2020.2.0.1",
      "IsNetworkControllerAgent":false,
      "DeviceUpTime":"6 Days, 20 Hours, 55 Minutes",
      "DeviceUpTimeLive":"8 Days, 22 Hours, 40 Minutes",
      "DeviceUpTimeInt":7728573646581,
      "AgentLastConnected":"< 1 Minute",
      "AgentLastConnectedDate":1619111688899,
      "FQDN":"Tarpon-TIU7AHJ",
      "CurrentUser":"N/A",
      "PurchaseDate":"",
      "PurchaseDateString":"Jan 1 0001 00:00:00",
      "PurchaseDateStringSeparateByComa":"",
      "WarrantyExpiry":"",
      "WarrantyExpiryString":"Jan 1 0001 00:00:00",
      "WarrantyExpiryStringSeparateByComa":"",
      "LeaseExpiry":"",
      "LeaseExpiryString":"Jan 1 0001 00:00:00",
      "LeaseExpiryStringSeparateByComa":"",
      "ServiceTag":"Dell Inc.",
      "SerialNumber":"5NFL9T2",
      "Notes":"",
      "Model":"OptiPlex 3060",
      "IsMaintenanceMode":false,
      "MaintenanceMode":0,
      "NeedsReboot":false,
      "ClientID":6,
      "IsClientUsingGlobalPassword":false,
      "ClientName":"Arctos",
      "ClientInMaintenanceMode":false,
      "IsGlobalRCPasswordSet":false,
      "VNCState":{
         "AgentID":238,
         "ClientID":6,
         "DeviceID":241,
         "AgentStatusID":1,
         "IsAgentLicensed":true,
         "HasVNCInstalled":true,
         "IsVNCInUse":false,
         "IsRemoteControlInstalling":false,
         "CanInstallVNC":true,
         "AllowedMethodsWithWarnings":1,
         "RCOptionList":[
            {
               "Code":"TVRC",
               "DisplayName":"Team Viewer",
               "SLAClass":0
            },
            {
               "Code":"SPLASH",
               "DisplayName":"Splashtop Business",
               "SLAClass":3
            },
            {
               "Code":"NAVRC",
               "DisplayName":"Naverisk RC",
               "SLAClass":0
            }
         ],
         "CanVNC":true,
         "CanRDP":true,
         "AgentCanRDP":false,
         "AgentCanVNC":false,
         "AgentCanSConnect":false,
         "AgentCanTViewer":true,
         "AgentCanSplashtop":false,
         "AgentCanNavRC":true,
         "AgentCanSSH":false,
         "SecondaryIdentifier":6,
         "TertiaryIdentifier":241,
         "CombinedID":"238_6_241",
         "PrimaryIdentifier":238,
         "FillItemOptionWhenItemIsRemovedFromCurrentPage":"None"
      },
      "RCUser":"",
      "RCOptionList":[
         {
            "Code":"TVRC",
            "DisplayName":"Team Viewer",
            "SLAClass":0
         },
         {
            "Code":"SPLASH",
            "DisplayName":"Splashtop Business",
            "SLAClass":3
         },
         {
            "Code":"NAVRC",
            "DisplayName":"Naverisk RC",
            "SLAClass":0
         }
      ],
      "CanVNC":true,
      "CanRDP":true,
      "ActiveMAC":"0C:96:E6:21:28:0F",
      "ScreenConnectURL":"/Host#Access/All%20Machines///Join",
      "AlertProfileCombinedID":"",
      "AlertProfileName":"",
      "LastUserName":"DavidChristensen",
      "AntiVirusSLA":1,
      "AntiVirusDetail":"Bitdefender Endpoint Security Tools Antimalware",
      "AntiVirusEnabled":1,
      "AntiVirusUpdated":1,
      "FirewallSLA":1,
      "FirewallDetail":"Bitdefender Endpoint Security Tools Firewall",
      "FirewallEnabled":1,
      "FirewallUpdated":0,
      "AntiSpywareSLA":1,
      "AntiSpywareDetail":"Bitdefender Endpoint Security Tools Antimalware",
      "AntiSpywareEnabled":1,
      "AntiSpywareUpdated":1,
      "SoftwareListShort":"Igor Pavlov / 7-Zip 19.00 (x64 edition) / 19.00.00.0\nAdobe Systems Incorporated / Adobe Acrobat Rea",
      "SecondaryIdentifier":6,
      "IsNew":false,
      "CombinedID":"241_6",
      "PrimaryIdentifier":241,
      "FillItemOptionWhenItemIsRemovedFromCurrentPage":"None"
   },
   "ClientID":1,
   "Success":true,
   "CannedTextReplacers":[
      "",
      "Device.Description",
      "TARPON-TIU7AHJ",
      "Device.Name",
      "TARPON-TIU7AHJ",
      "DeviceName",
      "Workstations / Windows / Windows 10",
      "DeviceTypeName",
      "",
      "Agreement",
      "",
      "AgreementInherited",
      "",
      "BusinessSystemNames",
      "192.168.201.189",
      "Device.IPAddress",
      "54-BF-64-9F-96-3E, 0C-96-E6-21-28-10, 0C-96-E6-21-28-0F, 0E-96-E6-21-28-0F, 1E-96-E6-21-28-0F",
      "Device.MacAddress",
      "N/A",
      "Device.CurrentUser",
      "DavidChristensen",
      "Device.LastUser",
      "",
      "Device.Owner",
      "1/1/0001 12:00:00 AM",
      "Device.PurchaseDate",
      "1/1/0001 12:00:00 AM",
      "Device.WarrantyExpiry",
      "1/1/0001 12:00:00 AM",
      "Device.LeaseExpiry",
      "Dell Inc.",
      "Device.ServiceTag",
      "5NFL9T2",
      "Device.SerialNumber",
      "",
      "Device.Notes",
      "Microsoft Windows 10 Pro",
      "Device.OperatingSystem",
      "OptiPlex 3060",
      "Device.Model",
      "&lt;Hardware&gt;&lt;CPU&gt;&lt;Processor&gt;Intel Core i5-8500T CPU @ 2.10GHz&lt;/Processor&gt;&lt;/CPU&gt;&lt;Memory&gt;&lt;Slot&gt;DIMM1&lt;/Slot&gt;&lt;Size&gt;8192 MB&lt;/Size&gt;&lt;SpeedMHz&gt;2666&lt;/SpeedMHz&gt;&lt;/Memory&gt;&lt;Memory&gt;&lt;Slot&gt;~&lt;/Slot&gt;&lt;Size&gt;0&lt;/Size&gt;&lt;SpeedMHz&gt;N/A&lt;/SpeedMHz&gt;&lt;/Memory&gt;&lt;HDD&gt;&lt;Name&gt;C:&lt;/Name&gt;&lt;Size&gt;236.73 GB&lt;/Size&gt;&lt;FreeSpace&gt;147.033 GB&lt;/FreeSpace&gt;&lt;/HDD&gt;&lt;OSInfo&gt;&lt;Name&gt;Microsoft Windows 10 Pro&lt;/Name&gt;&lt;InstallDate&gt;1/19/2021 12:08:52 PM&lt;/InstallDate&gt;&lt;Serial&gt;00331-10000-00001-AA439&lt;/Serial&gt;&lt;ServicePack&gt;0&lt;/ServicePack&gt;&lt;Version&gt;10.0.19042&lt;/Version&gt;&lt;OSArchitecture&gt;64-bit&lt;/OSArchitecture&gt;&lt;/OSInfo&gt;&lt;/Hardware&gt;",
      "Device.Remarks",
      "No",
      "Device.IsMaintenanceMode",
      "",
      "Device.WarrantyType",
      "",
      "Device.Supplier",
      "TPA",
      "Device.Location",
      "",
      "Device.LifeCycleState",
      "",
      "Device.DeviceClassName",
      "Dell",
      "Device.Vendor",
      "2",
      "OwnerClient.ClientTypeID",
      "Arctos",
      "OwnerClient.Name",
      "",
      "OwnerClient.Description",
      "",
      "OwnerClient.Industry",
      "Eastern Standard Time;-300;(UTC-05:00) Eastern Time (US &amp; Canada);Eastern Standard Time;Eastern Daylight Time;[01:01:0001;12:31:2006;60;[0;02:00:00;4;1;0;];[0;02:00:00;10;5;0;];][01:01:2007;12:31:9999;60;[0;02:00:00;3;2;0;];[0;02:00:00;11;1;0;];];",
      "OwnerClient.TimeZoneOffset",
      "No",
      "OwnerClient.IsMaintenanceMode",
      "17",
      "OwnerClient.SecurityWarningDelay",
      "24",
      "OwnerClient.SecurityThreatDelay",
      "31",
      "OwnerClient.SecurityFailureDelay",
      "",
      "OwnerClient.PatchCategoryExceptions",
      "Critical Updates; Definition Updates; Drivers; Feature Packs; Microsoft Defender Antivirus; Security Updates; Update Rollups; Updates; Upgrades;",
      "OwnerClient.PatchCategoryAuthorisations",
      "Standard",
      "OwnerClient.LicenseType",
      "Rob Sprinkle",
      "OwnerClient.PrimaryContact.DisplayName",
      "[email protected]",
      "OwnerClient.PrimaryContact.Email",
      "",
      "OwnerClient.BillingAddress",
      "",
      "OwnerClient.PrimaryContact.Phone",
      "",
      "OwnerClient.PrimaryContact.Mobile",
      "",
      "OwnerClient.PrimaryContact.Role"
   ]
}

Get Ticket List

This operation gets the list of tickets that the current user is allowed to see.

Inputs to this Action

  • Connection: Choose a connection that you have created.
  • Jinja Template Include States: Jinja templated command separated ticket states. Possible Values: [Active, Assigned, Closed, Archived, AutoClosed]. Example: Active, Assigned
  • Limit: Limit number of tickets. Default is 10
  • Monitor List: Represents the list of monitors. Default is (False)
  • Console Type: Represents the console type of returned tickets. Default is All
  • Jinja Template SLA Class ID Filter: Jinja templated command separated SLA class ID used to filter tickets. Available values are: [Performance, Availability, Patching, Backup, Support, Security, Scheduling, Sales]. Example: Performance, Availability. Default is to not include this filter.
  • Jinja Template SLA Status ID Filter: Jinja templated command separated SLA status ID used to filter tickets. Available values are: [Warning, Threat, Failure, Information]. Example: Warning, Threat. Default is to not include this filter.
  • Sort Column: Select sorting column. Default is (LastAlert).
  • Sort Direction: Select sorting direction. Default is (Ascending).

Output of Action
Array of tickets, with each ticket in different row.

{
   "TicketDescription":"PORTERFIELD-LAP has raised RAM (Physical) utilisation of 83% exceeded 80% continuously over 2 minutes",
   "IncidentStateID":1,
   "WhenContactedString":"",
   "WhenCreated":1618932934674,
   "SouceEmailAddress":null,
   "SLASeverityName":"Warning",
   "VNCState":{
      "AgentCanNavRC":true,
      "AgentCanRDP":false,
      "AgentCanSConnect":false,
      "AgentCanSSH":false,
      "AgentCanSplashtop":false,
      "AgentCanTViewer":true,
      "AgentCanVNC":false,
      "AgentID":26,
      "AgentStatusID":1,
      "AllowedMethodsWithWarnings":1,
      "CanInstallVNC":true,
      "CanRDP":true,
      "CanVNC":true,
      "ClientID":6,
      "CombinedID":"26_6_26",
      "DeviceID":26,
      "FillItemOptionWhenItemIsRemovedFromCurrentPage":"None",
      "HasVNCInstalled":true,
      "IsAgentLicensed":true,
      "IsRemoteControlInstalling":false,
      "IsVNCInUse":false,
      "PrimaryIdentifier":26,
      "RCOptionList":[
         {
            "Code":"TVRC",
            "DisplayName":"Team Viewer",
            "SLAClass":0
         },
         {
            "Code":"SPLASH",
            "DisplayName":"Splashtop Business",
            "SLAClass":3
         },
         {
            "Code":"NAVRC",
            "DisplayName":"Naverisk RC",
            "SLAClass":0
         }
      ],
      "SecondaryIdentifier":6,
      "TertiaryIdentifier":26
   },
   "WhenScheduledMonth":1,
   "WhenScheduledSecond":0,
   "JobDurationString":"",
   "WhenUpdated":1619111959895,
   "WhenCreatedString":"Apr 20 2021 15:35:34",
   "Duration":"< 1 Minute",
   "Device_Snmp":false,
   "TimeSinceUpdated":"< 1 Minute",
   "DefaultNoteAgreementID":"",
   "Device_ClientInMaintenanceMode":false,
   "PrimaryIdentifier":5527,
   "OwnerUserEmail":null,
   "DeviceClientName":"Arctos",
   "JobDuration":0,
   "Device_AgentFeatureLevel":0,
   "Device_NeedsReboot":false,
   "IncidentCombinedID":"5527_6",
   "LastReopenedDateTime":1619111959894,
   "SLASeverityID":1,
   "IncidentSubject":"Physical",
   "WhenUpdatedString":"Apr 22 2021 17:19:19",
   "OwnerUserDisplayName":null,
   "DeviceLicenceType":1,
   "SLAClassCombinedId":"1",
   "SecondaryUserCombinedIDList":"",
   "OwnerUserCombinedID":"10_6",
   "SecondaryIdentifier":6,
   "AgreementAlertState":0,
   "HistoryCount":51,
   "IsNew":false,
   "TicketCategoriesList":[
      
   ],
   "Client_EmailReply":"",
   "Client_LockCostPerHour":0,
   "BusinessSystemNamesList":[
      
   ],
   "SecondaryUserNameList":"",
   "IncidentTypeName":"Incident",
   "DurationMilliseconds":10841,
   "ScheduleType":0,
   "MillisecondsSinceCreated":179036061,
   "has_error":false,
   "IncidentTypeId":"1",
   "isScheduled":false,
   "IncidentIdentifier":"Arctos-5527",
   "Person":null,
   "error":null,
   "WhenContacted":null,
   "ClientName":"Arctos",
   "TicketCategories":[
      
   ],
   "DisplayLocation":"LAX",
   "FillItemOptionWhenItemIsRemovedFromCurrentPage":"None",
   "CombinedID":"5527_6",
   "TicketCategoriesNameList":"",
   "IsBillable":false,
   "TicketCategory":null,
   "MillisecondsSinceContacted":0,
   "ClientHasProject":false,
   "AgreementInherited":"",
   "ClientID":6,
   "WhenScheduledDay":1,
   "BillingStatus":"Non-billable",
   "FileIDs":"",
   "SLAClass":"Performance",
   "AgreementInheritedID":"",
   "ProjectName":null,
   "WhenScheduled":"",
   "TimeSinceCreated":"2 Days, 1 Hour, 43 Minutes",
   "TicketStatus":null,
   "WhenScheduledMinute":0,
   "DeviceClientID":6,
   "DeviceTypeName":"Workstations / Windows / Windows 10",
   "IncidentSubSource":"RAM",
   "ClientPRStatus":5,
   "IncidentDescription":"Reopened -  (PORTERFIELD-LAP has raised RAM (Physical) utilisation of 83% exceeded 80% continuously over 2 minutes)",
   "FileCount":0,
   "TimeSinceContacted":"< 1 Minute",
   "OwnerUserID":"10",
   "TicketDueDate":null,
   "DeviceName":"PORTERFIELD-LAP",
   "DeviceTypeID":387,
   "Client_PRStatus_Name":"Good",
   "IncidentID":5527,
   "Client_PRStatus_Icon":"1",
   "WhenScheduledHour":0,
   "WhenScheduledYear":1,
   "TicketPriority":null,
   "Agreement":"",
   "ScheduleTicketDurationInMinutes":0,
   "IsAssignedToProject":false,
   "OwnerUserName":"__SYSTEM_USER__",
   "DeviceID":26,
   "ProjectID":0,
   "IncidentSubSourceID":3,
   "IncidentSource":"Device",
   "MillisecondsSinceUpdated":10840,
   "TicketJobType":null,
   "TicketSource":null,
   "Device_MaintinenceMode":0,
   "SecondaryUserIntList":[
      
   ],
   "Device_AgentStatusID":1,
   "IncidentStateName":"Unassigned"
}

Get Ticket Histories

This operation gets the history list of the ticket

Inputs to this Action

  • Connection: Choose a connection that you have created.
  • Jinja Template Incident ID: Jinja templated incident ID. Example: {{parent_table_incident_id_column}}
  • Jinja Template IClient ID: Jinja templated client ID of the owner client. Example: {{parent_table_client_id_column}}

Output of Action
Returns array of ticket histories, with each ticket history in different row.

{
   "IncidentStateID":1,
   "Username":"__SYSTEM_USER__",
   "StartDateTime":null,
   "Quantity":0,
   "IsPublic":true,
   "DurationString":"",
   "TimeAmount":0,
   "QuaternaryIdentifier":1,
   "Duration":null,
   "ExpenseAmount":null,
   "SeverityName":"Warning",
   "ThumbNail":[
      
   ],
   "HistoryTypeID":1,
   "ShortSummary":"MCMURCHY has raised RAM (Physical) utilisation of 81% exceeded 80% continuously over 2 minutes",
   "StartDateTimeString":"",
   "PrimaryIdentifier":9099,
   "Expense":null,
   "TertiaryIdentifier":441,
   "IncidentCombinedID":"441_6",
   "WhenActionedString":"Dec 10 2020 20:05:41",
   "HistoryTypeName":"History",
   "SecondaryIdentifier":6,
   "Client_LockCostPerHour":0,
   "CostPerHour":null,
   "IsInvoiced":false,
   "IsReadyToInvoice":false,
   "has_error":false,
   "error":null,
   "FillItemOptionWhenItemIsRemovedFromCurrentPage":"None",
   "CombinedID":"9099_6_441_1",
   "IsBillable":null,
   "Attachment":[
      
   ],
   "InvoiceID":null,
   "ClientID":6,
   "FileIDs":"",
   "TechnicianCombinedID":"",
   "WhenActioned":1607630741310,
   "TechnicianName":"",
   "FileCount":0,
   "IncidentID":441,
   "SeverityID":1,
   "Agreement":null,
   "Action":"MCMURCHY has raised RAM (Physical) utilisation of 81% exceeded 80% continuously over 2 minutes",
   "IncidentStateName":"Unassigned"
}

Create Manual Ticket

This operation creates a manual ticket.

Inputs to this Action

  • Connection: Choose a connection that you have created.
  • Jinja Template Client ID: Jinja templated client ID. Example: {{parent_table_client_id}}
  • Jinja Template Trigger: Jinja templated trigger. Example: {{parent_table_trigger}}
  • Jinja Template Description: Jinja templated description.Example: {{parent_table_description}}.
  • Jinja Template Trigger Type: Jinja templated trigger type.Possible values:[Once, Daily, Weekly, Monthly] Example: {{parent_table_trigger_type}
  • Jinja Template Ticket Incident State ID: Jinja templated ticket incident state id. Possible values:[Unassigned, Assigned, Close, Archived] Example:{{parent_table_state_id}}
  • Jinja Template Ticket Type: Jinja templated ticket type. Possible values: [Incident, Problem, ServiceCell, Change, Project] Example: {{parent_table_ticket_type}}.
  • Jinja Template Device ID: Jinja templated device ID. Example: {{parent_table_device_id_column}}.
  • Jinja Template SlaClass ID:Jinja templated SlaClass ID. Possible values: [Performance, Availability, Security, Backup, Support, Antivirus, Sales]. Example: {{parent_table_sla_class_id}}.
  • Jinja Template SlaStatus ID: Jinja templated SlaStatus ID. Possible values: [Warning, Threat, Failure, Information]. Example: {{parent_table_sla_status_id}}.
  • Jinja Template Ticket Category ID: Jinja templated ticket category ID.
  • Jinja Template User ID: Jinja templated user ID.
  • Jinja Template Ticket Source ID: Jinja templated ticket source ID.
  • Jinja Template Ticket Job Type ID: Jinja templated ticket job type ID.
  • Jinja Template Ticket Status ID: Jinja templated ticket status ID.
  • Jinja Template Trigger Once Date Time: Jinja templated trigger once date time. Example: 2021-05-27 08:59:00
  • Jinja Template Trigger Daily Recurs Every: Jinja templated trigger daily recurs every. Example: 1
  • Jinja Template Trigger Daily Occurs Time: Jinja templated trigger daily occurs time.Example: 14:44
  • Jinja Template Trigger Daily Start Date: Jinja templated trigger daily start date. Example : 2021-05-26
  • Jinja Template Trigger Daily End Date: Jinja templated trigger daily end date. Example: 2021-05-26
  • Jinja Template Trigger Weekly Recurs Every: Jinja templated trigger weekly recurs every. Example: 1
  • Jinja Template Trigger Weekly Week Day: Jinja templated trigger weekly week day. Example: 1
  • Jinja Template Trigger Weekly Week Day: Jinja templated trigger weekly week day. Example: 1
  • Jinja Template Trigger Weekly Occurs Time: Jinja templated trigger weekly occurs time. Example: 15:36
  • Jinja Template Trigger Weekly Start Date: Jinja templated trigger weekly start date. Example: 2021-05-26
  • Jinja Template Trigger Weekly End Date: Jinja templated trigger weekly end date. Example: 2021-05-26
  • Jinja Template Trigger Monthly Recurs Every Day: Jinja templated trigger monthly recurs every day. Example: 1
  • Jinja Template Trigger Monthly Recurs Every Month: Jinja templated trigger monthly recurs every month. Example: 1
  • Jinja Template Trigger Monthly Occurs Time: Jinja templated trigger monthly occurs time. Example: 15:23
  • Jinja Template Trigger Monthly Start Date: Jinja templated trigger monthly start date. Example: 2021-05-26
  • Jinja Template Trigger Monthly End Date: Jinja templated trigger monthly end date. Example: 2021-05-26

Output of Action
JSON containing the following items:

Create Manual Ticket For devices

This operation creates a manual ticket.

Inputs to this Action

  • Connection: Choose a connection that you have created.
  • Jinja Template Client ID: Jinja templated client ID. Example: {{parent_table_client_id}}
  • Jinja Template Device ID List: Jinja templated device ID list.
  • Jinja Template Trigger: Jinja templated trigger.
  • Jinja Template Description: Jinja templated description.
  • Jinja Template Ticket Job Type ID: Jinja templated ticket job type ID.
  • Jinja Template SlaClass ID: Jinja templated SlaClass ID. Possible values: [Performance, Availability, Security, Backup, Support, Antivirus, Sales]. Example: {{parent_table_sla_class_id}}.
  • Jinja Template SlaStatus ID: Jinja templated SlaStatus ID. Possible values: [Warning, Threat, Failure, Information]. Example: {{parent_table_sla_status_id}}.
  • Jinja Template User ID: Jinja templated user ID.
  • Jinja Template Ticket Source ID: Jinja templated ticket source ID.
  • Jinja Template Ticket Category ID: Jinja templated ticket category ID.
  • Jinja Template Ticket Status ID: Jinja templated ticket status ID.

Output of Action
JSON containing the following items:


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