Zendesk

Version: 2.0.8

Zendesk provides customer service software featuring an email ticketing system for a better customer experience.

Connect Zendesk with LogicHub

  1. Navigate to Automations > Integrations.
  2. Search for Zendesk.
  3. Click Details, then the + icon. Enter the required information in the following fields.
    • Label: Enter a connection name.
    • Reference Values: Define variables here to templatize integration connections and actions. For example, you can use https://www.{{hostname}}.com where, hostname is a variable defined in this input. For more information on how to add data, see 'Add Data' Input Type for Integrations.
    • Verify SSL: Select option to verify connecting server's SSL certificate (Default is Verify SSL Certificate).
    • Remote Agent: Run this integration using the LogicHub Remote Agent.
    • URL: URL of the Zendesk server.
    • User: User name to log in with.
    • Password: Password to log in with.
  4. After you've entered all the details, click Connect.

Actions for Zendesk

Create Ticket

This action creates a ticket with the specified details whenever the parent table has any results. The parent table's data is put into the ticket's body field.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Input NameDescriptionRequired
Title Column NameColumn name that contains the title of the ticket to create.Required
Body Column NameColumn name that contains the body of the ticket to create.Required
TypeIssue type.Required
PriorityIssue priority.Required
AssigneeAssign ticket to the selected user.Required

Output

A JSON object containing multiple rows of result:

  • has_error: True/False
  • error: message/null
  • result: creates a ticket.
{
   "has_error": true,
   "error": "There was a problem with creating the ticket, please check the base_url and credentials and try again. 422 Client Error: Unprocessable Entity for url: https://d3v-logichub.zendesk.com//api/v2/tickets.json"
}

Release Notes

  • v2.0.8 - Added documentation link in the automation library.

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