Zendesk
Version: 3.0.0
Zendesk provides customer service software featuring an email ticketing system for a better customer experience.
Connect Zendesk with LogicHub
- Navigate to Automations > Integrations.
- Search for Zendesk.
- Click Details, then the + icon. Enter the required information in the following fields.
- Label: Enter a connection name.
- Reference Values: Define variables here to templatize integration connections and actions. For example, you can use https://www.{{hostname}}.com where, hostname is a variable defined in this input. For more information on how to add data, see 'Add Data' Input Type for Integrations.
- Verify SSL: Select option to verify connecting server's SSL certificate (Default is Verify SSL Certificate).
- Remote Agent: Run this integration using the LogicHub Remote Agent.
- URL: URL of the Zendesk server.
- User: User name to log in with.
- Password: Password to log in with.
- After you've entered all the details, click Connect.
Actions for Zendesk
Create Ticket
This action creates a ticket with the specified details whenever the parent table has any results. The parent table's data is put into the ticket's body field.
Input Field
Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.
Input Name | Description | Required |
---|---|---|
Title Column Name | Column name that contains the title of the ticket to create. | Required |
Body Column Name | Column name that contains the body of the ticket to create. | Required |
Type | Issue type. | Required |
Priority | Issue priority. | Required |
Assignee | Assign ticket to the selected user. | Required |
Output
A JSON object containing multiple rows of result:
- has_error: True/False
- error: message/null
- result: creates a ticket.
{
"has_error": true,
"error": "There was a problem with creating the ticket, please check the base_url and credentials and try again. 422 Client Error: Unprocessable Entity for url: https://d3v-logichub.zendesk.com//api/v2/tickets.json"
}
Release Notes
v3.0.0
- Updated architecture to support IO via filesystemv2.0.8
- Added documentation link in the automation library.
Updated about 1 month ago