Zendesk provides customer service software featuring an email ticketing system for a better customer experience.

Connect Zendesk with LogicHub

1. Navigate to Automations > Integrations.
2. Search for Zendesk.
3. Click Details, then the + icon. Enter the required information in the following fields.
   • Label: Enter a connection name.
   • Reference Values: Define variables here to templatize integration connections and actions. For example, you can use https://www.{{hostname}}.com where, hostname is a variable defined in this input. For more information on how to add data, see 'Add Data' Input Type for Integrations.
   • Verify SSL: Select option to verify connecting server's SSL certificate (Default is Verify SSL Certificate).
   • Remote Agent: Run this integration using the LogicHub Remote Agent.
   • URL: URL of the Zendesk server.
   • User: User name to log in with.
   • Password: Password to log in with.
4. After you've entered all the details, click Connect.

Actions for Zendesk

Create Ticket

This action creates a ticket with the specified details whenever the parent table has any results. The parent table's data is put into the ticket's body field.

Input Field

Choose a connection that you have previously created and then fill in the necessary information in the following input fields to complete the connection.

Output

A JSON object containing multiple rows of result:

• has_error: True/False
• error: message/null
• result: creates a ticket.

{
   "has_error": true,
   "error": "There was a problem with creating the ticket, please check the base_url and credentials and try again. 422 Client Error: Unprocessable Entity for url: https://d3v-logichub.zendesk.com//api/v2/tickets.json"
}

Release Notes

• v3.0.0 - Updated architecture to support IO via filesystem
• v2.0.8 - Added documentation link in the automation library.