Manage Groups

User management involves defining and managing users, roles, and access levels. A user management dashboard provides system administrators with a high-level view of a system's active user sessions, their login statuses, groups to which they belong to, and privileges of each user. A typical user management implementation involves a wide range of functionality such as adding/deleting users, controlling user activity through permissions, managing user roles, defining authentication policies, and resetting passwords.

The following are the basic components of the user management system:

👩‍💼   Who Can Use This Feature

To create user groups, you must already be assigned to a group that has User Management permission.

User groups allow you to share content with selected sets of users and to assign cases and case tasks to multiple users at once. You can assign users to a group when creating or editing the group or when adding or editing the user account.


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