---
agentTools:
  projectIndex: https://help.logichub.com/llms.txt
---

# Unlock a User's Account

## If you forgot your current password and, or your account got locked

* Request your admin to provide One Time Password (OTP)
* Use the OTP as Current Password and follow [Reset a User's Password](https://help.logichub.com/docs/reset-a-users-password) steps to create New Password.

[block:callout]
{
  "type": "info",
  "title": "ADMIN:",
  "body": "User's who has been assigned as Admin under **User Management** > **Users** > **Groups** and, or\npart of a Group which has either **Create** or **Admin** permissions under **User Management** entity.\n\nUser's who fulfil the above criteria can only unlock any other User's account."
}
[/block]

## How to generate OTP (Admin User only)

1. Select **Settings** on the left navigation.
2. Navigate to **User Management** > **Users**.
3. Navigate to **Users** and from the list of users, click the mid-line ellipsis (three-dot options menu)
   * If you know the User **Name** use the **Search** option to filter from the list of users.
4. Click **Reset Password**, confirm by selecting **OK**.
5. A new random password is generated.

[block:callout]
{
  "type": "success",
  "body": "Select and Copy the generated password and share it with the User."
}
[/block]

* When the user logs in with the reset password, the user is prompted to enter a new password.